We had no idea we would ride out Hurricane Zeta when we booked our vacation, but the staff was so helpful and reassuring leading up to, during and after the hurricane. We felt safe the whole time because staff prepped our balcony and windows ahead of the storm, took care of our needs during the hurricane, and the beach and facility was completely restored in sort order after the hurricane. Living in a place where we never get hurricanes, this experience actually turned out to be a highlight of our vacation – thanks to the great facility and staff at Sunset Royal!

Oct 31 , 2020 – BWIdaho642 – Member


My experience with the Resort was great
I really had a great week there. When we got there we had a room with no view and I always look for best view and when we checked the room no view at all! So we went to talked to front desk and Manager Gina Mora and Alex talked to us and they were really nice we’re trying to get us a better room so next day we moved to a best view from the Resort I was happy 😊 👌👏🏼 And after that I enjoyed my days at the ressort.

Thank You Gina you’re the Best 👏🏼👏🏼, very kind you know how to talk to the guest in a very nice manner and polite.and always with a smile 😊
Hacienda Tres Rios should be very proud for having people very professional like you 👏🏼👏🏼

Restaurant: Rafael the Capitan 2nd shift was very nice and polite his staff were very kind with us all the time.
Food was great gourmet plates every day 💕😍👏🏼

Confetti Shop ladies were very kind and polite💕

The Resort is beautiful didn’t have the chance to see all the amenities they usually have because the Covid they had to minimize some activities but next time I’ll enjoy to 💯

I only have good comments to everyone and I definitely come back again 💕💯👏🏼👏🏼😬
And one more thing I love the Artesania mirrors 💕

Oct 22, 2020 – AraceliT53 – Member

Our México

Quintana Roo’s incomparable landscapes

Quintana Roo’s incomparable landscapes and natural and cultural wealth make it one of Mexico’s jewels.


We had a great vacation at Hacienda Tres Rios. We felt very safe with all the precautions the resort had in place. The resort is beautiful with lush gardens and beautiful scenery. The beach is not good for swimming but the pools are fabulous! We loved Ana, Alex, and the rest of the entertainment crew. They kept us busy the entire week. The pool bar was fabulous and Jeorje kept us well hydrated. Issac and Victor were the best waiters ever! We were a large group of 8 and they took great care to make sure we had everything we wanted! From the hot sauce to special request, we were well taken care of!

Sep 27 , 2020 – 1troyt – Member

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