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SUNSET ROYAL

After many years of traveling with RCI, this is my first review of a property. Six women, my daughter, daughter-in-law, 3 granddaughters (all over 18) and myself traveled to Cancun, MX in the middle of June and stayed at the Sunset Royale Beach Resort. First time going to an all-inclusive place. It was absolutely wonderful. The building is a little older but very well maintained and freshly painted and decorated. Rooms are very comfortable. Lots of space, although they could use a few more hooks or towel bars for wet towels and swimsuits. Room service had very prompt response and the food was awesome.
There are 3 restaurants to choose from and a huge variety of selections. My only complaint would be the saltshakers were always clogged up due to the humidity. A few kernels of rice in the shakers would eliminate that problem. Very good service from the servers.
There are nightly events held in the pavilion. We did not attend all of the shows, but we made a point of going to Karaoke on Thursday. Good crowd of people and several singers, including 2 from our group. We were very disappointed that it ended after only 1 hour. Would have loved to have it last longer.
The pool area is creative with different things going on all the time. Snack bar service is fantastic. We had particularly good service from Ricardo and Antonio. The entertainment and pool aerobics was fun to participate in. Angel and his team were very enthusiastic and fun. Rafael was our Beach Butler and had an area set up for us each day that had couches, umbrella, and towels waiting on us. The man that played saxophone was very talented and played beautifully.
Upon arriving at the resort, we were met by Rogelio, the Concierge, who was very helpful in getting us lined up for different activities. Alberto, the handsome, Manager was very attentive to our party all week. I took a fall which resulted in a trip to the hospital, and wheelchair for the rest of the week and Alberto was always there to assist us and help me in any way he could. He brought ice for my leg and called to check on me. The response of the medical team was phenomenal, very prompt response and appropriate care. Javier, the Doorman, was very helpful in helping us load the wheelchair, and myself when we went anywhere. We got set up with Juan, Taxi #3795, and used his service the whole week. He’s an excellent source of information, fairly good English, and will wait on you or come back for you to return to the resort.

Jul 4, 2021 – Abuela27A – Member

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Sunset World Hotels Recognized for Excellence

When it comes to excellence in hospitality, Sunset World hotels are a great example. Once again, the company’s hotels in Cancun, the Riviera Maya and Playa del Carmen were recognized by RCI (Resort Condominiums International), the world’s leading company in vacation membership exchange. The hotels received the 2019-2021 Gold Crown and Excellence in Service awards. […]

HACIENDA TRES RÍOS

Excellent service, super clean, amazing amenities and activities. I had the opportunity to stay at this resort for an entire week. I enjoyed the amazing activities from zumba, ping pong, pool table, kayaking, live music and shows, gym, DJ, Volleyball and Basketball at the pool and amazing staff.
I will love to say thank you to the entire staff but in special to Diego and Olaf in the Kayak experience, Anahi, Isaac, Fernanda and Beto at the pool, Zumba, Salsa clases , Karaoke, live performances animation and Antonio and Sha at the gym…you made our stay an special one.

Let’s not forget the maintenance and cleaning crew that kept all the areas impecable and greet us every morning with a Good morning and enjoy your day. I am coming back soon ❤❤❤

Jun 6, 2021 – Tourist17236 – Member

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Maya Summer Solstice

Summer has arrived. This season represents the arrival of the sun, warm weather and, of course, the long-awaited summer vacation. This time of year, is the perfect opportunity to escape to the beach, and what could be better than a summer vacation in Cancun or the Riviera Maya? Summer begins with the summer solstice on […]

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