Manuel G
Houston, Texas
We came to the “Azucar” restaurant, as the Cuban singer Celia Cruz used to say, Francisco Merida served us and his service was excellent.
Sunset Royal Beach Resort
Rafael L
Las Vegas, Nevada
Paradise with Royal Service
Best spot in Cancun with amazing people. We continue to return to Sunset Royal for the incredible service from this people, they are family to us, they see us like that during our vacations.
Sunset Royal Beach Resort
acalderon0598 wrote a review May 2026
Grand Rapids, Michigan
Great Hospitality
My family and I had a very nice experience! All the staff were very kind, attentive, and helped us a lot. In particular, we would like to thank Yosaphat and the rest of the butlers: Edgar, Celio, Lupita, and Rafael. They made our trip very special!
Sunset Royal Beach Resort
Franklyn P
My Experience is 10 out of 10
I have no words to describe how wonderful we felt with the service we received.
Sunset Royal Beach Resort
Chad B
New London
Awesome place, great hospitality, and the people are so caring and friendly. You’re all a family there. Edgar is the man; he is the head butler if you need anything he will try his hardest to make it happen. I sure hope that Sunset takes care of him and keeps him around. We had the 2-bedroom suit and that it was it was sweet. The member service department there is top notch, answers all questions and if there’s an issue, they go above and beyond to fix it. Can’t wait until next year to see all Sunset family.
Sunset Royal Beach Resort
Danielle H
The Entertainment Crew
The entertainment staff were exceptional!!! If it wasn’t for Louis, Roxanna and Emir, our vacation experience would have been different. They had countless activities throughout the day starting with water zumba ending with movie and song trivia. My kids were engaged all day long. Highly recommended and very interactive. We will miss them! Can’t wait to visit again soon.
Alan G
Burke
Great Sunset Royaland Sunset World Group Experience
Excellent time at Sunset Royal; we especially liked the ability to travel from one Cancun-area Sunset resort to another. Our local catch Red Snapper dinner at Caribbean Azúcar restaurant was fabulous! Lastly, the butlers at Sunset Royal were GREAT!
Sunset Royal Beach Resort
Girish P
My vacation at Sunset Royal
I had a wonderful experience; my neighbor took me with her time share program. It ‘sworth it. The staff at service were fully trained and went out of their ways to make sure that clients are well served. Definitely we will go again and check out their other locations also.
Sunset Royal Beach Resort
Katie R
Sioux Falls, South Dakota
We loved the employees at Sunset Royal Beach Resort. Everyone is friendly, fun and hard working.
We have been going to the Sunset Royal Beach Resort for 25-30 years. There are a few employees we have known for years and many are new. We especially enjoyed the entertainment staff including Luis, Roxana and Angel. Our children loved their energy, the arts/crafts, games, sports and everything offered for kids. Luis, Roxana and Angel were wonderful and we enjoyed getting to know them. They did a great job all week with smiles on their faces 🙂 Jorge and other servers on the beach were also wonderful each day. Our concierge, Sarah, was always friendly and helpful. She responded quickly and truly cared about our experience at the resort. It was great getting to know her. The housekeepers were friendly and always did a great job cleaning our room each day. We requested to have our room cleaned earlier in the day and Sarah made sure that this wish was considered. The nightly entertainment was wonderful, especially the Michael Jackson and Mexican shows.
Promotora Sunset Beach Club S.A. de C.V., hereinafter referred as Promotora Sunset, with address in Boulevard Kukulcán, kilometer 10 Apple 51, Lote 13-B Zona Hotelera, Zip Code 77500, Cancún Quintana Roo México, is responsible for the collection and use of the personal data required from the vacational member club, in terms of the rules established by the Mexican Federal Law for Data Protection of Private Individuals (Ley Federal de Protección de Datos Personales en Posesión de los Particulares LFPDPPP) as well in the provisions of the articles 1º, 3º and 5º of the General Data Protection Regulation (EU) 2016/679 (GDPR).
Personal data collected through physical formats in hotels, by telephone, or by electronic means (online) through our websites, will be used to begin, administer and maintain the services offered to our vacational members club.
a) General Data
The general data requested in our forms such as: name, gender, signature, home address, phone number, cell phone number, e-mail, date of birth, job, home city, economic dependents, country, national identity document or passport will be used for the following essential purposes:
Additionally, this information can be used for the following non-essential purposes:
b) Financial and Patrimonial Assets Data
The financial and patrimonial data collected such as credit card number, bank account, monthly income and additional incomes, will be used to analyze the financial profile of our vacational members club and customers in order to grant them access to promotions and programs based on their economic characteristics. Furthermore additional information may be required in compliance of Mexican Federal Law to prevent money laundering (Lay Federal para la Prevención e Identificación de Operacions con Recursos de Procedencia lícita LFPIORPI).
According to Mexican Privacy Law, it is required to obtain express consent of guests and customers in order to use and process their financial and patrimonial assets data for the different purposes and uses described above. Therefore in compliance with the law, we will request your express authorization in writing at the moment of the data collection, informing you of the legal consequences of their decision to grant it or not.
The personal data collected by Promotora Sunset can be transferred to companies that help provide some of the goods and services requested by our customers, which is necessary to comply with the provision of services that are contracted, and also can be transferred to companies who elaborate profiles and consumer trends for our vacational members club, therefore it will not be necessary to have the express consent of the owner of the data for this transfer in accordance with Article 37, Section VII of the LFPDPPP, as well as the provision contained in Article 49 of the GDPR.
Promotora Sunset may use, print, reproduce and publish any captured image(s) of partners, vacational members club, guests, beneficiaries, and people referred to in print, electronic media (blogs, private social networks such as Facebook, website), and its broadcasts, in order to document events that are celebrated, such as the delivery of awards and rewards. Be the images captured by Promotora Sunset itself or through external suppliers hired for these activities.
When any image of any guest, partner, family member, client, partner, or referral is going to be used for advertising purposes, their express consent will be required.
Those who wish to limit the use and disclosure of their personal data may sign up for the “do not call list” administered by PROFECO. For more information visit http://rpc.profeco.gob.mx/ or send an email to datospersonales@sunsetworld.net requesting to stop being contacted for these purposes.
Holders of personal data collected by Promotora Sunset may request access, correction, cancellation, opposition, or withdraw their consent via email to datospersonales@sunsetworld.net.
This section describes the use of your personal data on the following websites:
– www.sunsetworldresorts.com
Cookies: A cookie is information that an Internet portal sends to your computer, which is stored on your hard drive. We may use the information stored in the cookie to facilitate the use of our website.
Social Networks: Information posted by users of social media is subject to the terms established by the social media provider.
If you believe your data protection rights have been violated, you can submit a complaint to the National Institute for Access to Information and Data Protection (INAI). For more information visit www.inai.org.mx.
For questions, contact our Privacy Officer at datospersonales@sunsetworld.net.
This Privacy Notice is effective from January 1st of 2012 and may be modified. Updates will be posted on our websites listed in section VII.
Last Updated: June 1st 2020
Vacacionando.com S.A. de C.V. (Vacacionante.com), con domicilio en Boulevard Kukulcán, kilómetro 7 MZ 42 LT 13, Local 25-A Benito Juárez, Código Postal 77500, Cancún Quintana Roo México, es responsable del tratamiento de los datos personales recabados de sus clientes en términos de lo establecido por el artículo 3º fracción XIV de la Ley Federal de Protección de Datos Personales en Posesión de Particulares (LFPDPPP) así como por las disposiciones contenidas en los artículos 1º, 3º y 5º del Reglamento (UE) 2016/679 Del Parlamento Europeo y Del Consejo (RGPD).
Los datos personales recabados a través de formatos físicos, vía telefónica, o bien en medios electrónicos (en línea), en nuestros sitios web, serán utilizados para el inicio, administración y mantenimiento de los servicios que ofrecemos a nuestros clientes de los programas y promociones que ofrece la empresa, en términos de lo señalado en este apartado.
Los datos personales generales recabados como: nombre, dirección, teléfono, correo electrónico, fecha y lugar de nacimiento, firma, identificación oficial vigente, país de procedencia, ciudad de procedencia, ocupación, son utilizados para las siguientes finalidades esenciales:
Asimismo, esta información personal también podrá ser utilizada para las siguientes finalidades secundarias (no esenciales):
Los datos personales financieros y/o patrimoniales como el número de tarjeta de crédito, así como información de cuentas e ingresos que puedan ser recabados en su momento para evaluar a qué beneficios pueden tener acceso los clientes y huéspedes, así como aquella información que sea requerida para dar cumplimiento a la Ley Federal para la Prevención e Identificación de Operaciones con Recursos de Procedencia Ilícita (LFPIORPI), será recolectada a través de un formato específico en el cual se solicitará en dicho acto el consentimiento expreso de los clientes, informándoles las consecuencias jurídicas de su decisión de otorgarlo o no.
Los datos personales recabados por Vacacionante podrán compartirse con los proveedores de bienes y servicios que nos auxilian, para proveer de estos a los requeridos por nuestros clientes, los cuáles son necesarios para dar cumplimiento a la prestación de servicios que sea contratada, por lo que para esta transferencia no será necesario contar con el consentimiento expreso del titular de los datos, de conformidad con lo señalado por el artículo 37, fracción VII de la LFPDPPP así como por lo dispuesto por el artículo 44 del RGPD.
Salvo los casos señalados con anterioridad y a menos que se actualice alguno de los supuestos contenidos en el artículo 37 de la LFPDPPP y 49 del RGPD, los datos proporcionados por nuestros visitantes y clientes no serán transmitidos bajo ninguna circunstancia.
“Vacacionante ”
podrá llevar a cabo la oferta de sus paquetes vacacionales a través de las siguientes marcas de su propiedad:
Por otra parte Vacacionante podrá utilizar, imprimir, reproducir y publicar la(s) imagen(es) que sean captadas de socios, huéspedes, beneficiarios y personas referidas en medios impresos, electrónicos (blogs, redes sociales privadas como Facebook, sitio Web), en todas sus manifestaciones, sus interpretaciones o ejecuciones, sus ediciones, sus fonogramas o videogramas, y en sus emisiones, con el objeto de documentar periodísticamente y comunicar información relativa a eventos que se celebran como: entrega de premios y recompensas, ya sea por sí o a través de proveedores externos que sean contratados para estas actividades.
Cuando la imagen de algún visitante, familiar, cliente, socio o referido vaya a ser utilizada para fines publicitarios, esta situación será notificada a los titulares, y se le requerirá su consentimiento expreso en un formato especifico, para que señale si acepta el tratamiento de las imágenes para estos fines.
Conforme a lo señalado en el artículo 16º fracción III de la LFPDPPP, el artículo 111º del Reglamento de la LFPDPPP, así como el artículo 18 del RGPD, aquellas personas que deseen limitar el uso y divulgación de sus datos personales; o bien ya no deseen seguir recibiendo comunicados en relación con las finalidades no esenciales detalladas en este aviso, podrán enviar un correo electrónico a la dirección: datosvacacionando@mxrru.com solicitando dejar de ser contactados para dichas finalidades.
Conforme a lo señalado en la LFPDPPP, a partir del 6 de Enero de 2012, así como los artículo 15, 16, 17, 18 del RGPD, los titulares de los datos personales recabados por Vacacionante , podrán solicitar el acceso, la rectificación, la cancelación (en caso que ésta sea legalmente procedente) u oponerse al uso de los mismos, así como revocar su consentimiento.
Para ejercer estos derechos deberá seguir el siguiente procedimiento:
En esta sección se señalan las características del tratamiento de los datos personales de los usuarios de nuestros sitios de internet:
Los portales de Vacacionante registran la información de las personas que ingresan y “navegan” en ellos…
La cookie es una breve información que el portal de Internet envía a la computadora del usuario…
La información que nuestros visitantes publican o envían vía “Inbox”…
De conformidad con lo establecido por el artículo 20 del RGPD…
Aquellos titulares que consideren que su derecho de protección de datos personales ha sido lesionado…
Aquellas personas que tengan alguna duda sobre el contenido, interpretación o alcance de este aviso…
Este Aviso de Privacidad está vigente desde el 1º de enero de 2012…
Fecha de última actualización: 01 de abril de 2023.
