Let me start by saying this has been the best hotel I have stayed at mostly because of the amazing service provided by the staff. In the lobby we were greeted with a warm welcome every time and they always answered our questions and helped us with all of our needs during our stay we were worried about how to get transportation to the nearby plazas and the lobby and especially the security guard Jose helped us tremendously, our concierge Led was also a great help. We ate a lot in the buffet for both breakfast and lunch and while the food was absolutely amazing we kept coming back for the amazing service provided by Francisco, Satu, Isai, Tony, Carlo, Lupe and especially Gonzalo. If you want to eat spectacular gourmet food to change it up a bit at dinner time I recommend La Vela our waiters Henry and Miguel gave us amazing recommendations for both the food and wine they had available and chef Lorenzo never failed to impress. After dinner if you want to have some fun dancing and singing we definitely recommend seeing the shows which start around 8 pm the best from the animacion team was Adriana she taught us the basic steps for salsa which were very useful for the rest of our time there ;). So even if you don’t know how to dance Adriana and the animacion team will show you how. The room was also clean and everything worked well, the only complaint I have is the Jacuzzi on our balcony did not work and the hot water was a little spotty sometimes but everything else for our stay was amazing.

Apr 28, 2019 – Nicole R – Member


If you want to unwind and find something for everyone in your family or group, Hacienda Tres Rios is for you. You can sit all day or choose from activities geared toward any level. Manuel is a great yoga instructor/fitness advisor who make sure you gently stretch after cramped plane travel. He also leads walking tours and is patient and funny. Once you are at the pool, Isaac and Alex take care of activities like Zumba, volleyball, dance lessons and fun games. No pressure to join like some resorts, but if you do it is a lot of fun. The adult pool is quiet and relaxing all day long. Everyone in hospitality here, from gardeners to the housekeeping to the chefs and servers, is friendly and work hard to make your vacation stress free. Daniel in housekeeping makes the best towel animals and keeps things fresh. Our most recent week was made so fun by Santiago Garcia at the activity pool. He spends time getting to know his guests, always ready with a drink order, bottle of water, and a smile. Five star service from Santiago. Last, but not least, Janelly from the butler staff is a pleasure to work with. She is efficient, sweet and does not frown when you try to practice your Spanish, bad grammar and all. She is a wonder. Do not hesitate to book a trip to Hacienda Tres Rios.

May 7, 2019 – Wisco1209 – Member


Beautiful property with great amenities. Friendly staff always ready to please. Excellent food and good service. Our room was clean and nicely made up. Beautiful view of the ocean from every balcony in our suite. Housekeeping staff kept the room very clean and replenished with necessities. A great relaxing stay for us and a quiet place far from the maddening crowd but close enough to Playa del Carmen for shopping and fun. Thanks to Carolina, Bere, Bruno, Daniel, Pedro, Jessica, and everyone for making this a great vacation.

Apr 26, 2019 – Rich K – Member

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