Sunset World Safe Stay ™



Sunset World Safe Stay ™ is a program based on Mexican health regulations and World Health Organization recommendations and protocols. It was designed by Sunset World to establish actions and processes, including onsite Covid-19 testing, to offer our members and guests a safe stay and a safe return.

Sunset World Safe Stay TM


At Sunset World we are always committed to offering the best and safest vacation experience and we are prepared with the best COVID-19 training protocols to protect our members, guests and staff. Furthermore, our Sunset World Safe Stay™ program goes beyond these strict quality controls with more than 150 preventive actions so we can offer a safe environment for everyone.

Our collaborators have been trained in COVID-19 protocols according to Mexican regulations and Hygiene, Sanitation and Security Protocol (HSS), to protect themselves and you.

If you would like to learn about the actions we have taken in detail, download the Sunset World Safe Stay™ Fact Sheet here.


• The circumstances around COVID-19 are continually changing. If you are planning to travel, but have not yet booked, we recommend that you consult national or local travel recommendations.


• If you have already booked your trip do not forget to contact your travel operator, hotel, insurer or travel agency as there may be last minute cancellations or changes.


Download the Guest Assist App that provides assistance and guidance to national and foreign tourists who visit the state of Quintana Roo in situations that affect their physical integrity or personal property.


What are the new US entry requirements?

Last Friday, June 10, 2022, the Centers for Disease Control and Prevention (CDC) determined that it will no longer be necessary for US international travelers who wish to enter the US to present a negative test of COVID-19 made at least 24 hours before your incoming flight.


This new regulation came into force on Sunday, June 12, 2022.


The only measure that will continue to apply is that those international passengers who are not US citizens or permanent residents must present their vaccination card to prove that they have been vaccinated with at least two doses of the COVID-19 vaccine.


International air passengers of other nationalities can review changes in entry regulations to their countries at the following links:

United Kingdom

Safe Return
At Sunset World it’s easy to comply with the international travel regulations. Now Sunset World has the support of HHP Laboratory, that research, develops and produces high quality rapid test systems and it is accredited by Mexican health authorities to perform testing for our guests at Sunset Royal and Hacienda Tres Ríos at preferential rates.


Antigen test
$30 USD / $500 MXN
Result delivery: 1 h


PCR Test
$120 USD / $2,400 MXN
Result delivery: 36 h


*Prices may vary according to the exchange rate.


Service schedule: Monday to Saturday 9:00 am to 5:00 pm
Hacienda Tres Ríos and Sunset Royal on site.
Ocean Spa Hotel and Laguna Suites: Tests are done at Sunset Royal hotel.


The Sunset World bus schedule:
Ocean spa: departures at 8:30 am, 10:30 am, 11:30 am and 12:30 pm, returning to Ocean Spa at 10:00 am, 11:00 am, 12:00 pm and 2:00 pm


Laguna Suites: departures at 8:30 am, 9:30 am, 10:30 am, 11:30 am, 1:30 pm, 2:30 pm, 3:30 pm and 4:30 pm, returning to Laguna Suites at 9:15 am, 10:15 am, 11:15 am, 1:15 pm, 2:15 pm, 3:15 pm, 4:15 pm and 5:15 pm


Free 14-Day Stay Guarantee
Guests with positive results will be given a free room at their hotel for up to 14 days, for stays until March 31st, 2022. The positive guest’s companions can stay in another room paying the Family and Friends all-inclusive plan rate.


For more information and appointments please contact the Concierge.

  1. It is our guests’ responsibility to follow the basic World Health Organization and COFEPRIS (Federal Commission for Health Risk Protection) protection recommendations:


• Wash hands frequently
• Sanitize hands with 70% alcohol gel
• Wear a mask
• Don’t touch your face
• Maintain a distance of at least 5 feet from other people
• Cough or sneeze into your elbow


  1. Guests must answer the Symptom Detection Questionnaire when asked.


  1. The maximum capacity allowed in restaurants, common areas, elevators and transportation must be observed in order to comply with the minimum distance rule.


  1. For your safety we have created the Sunset World app, where you can see the menus from all of our restaurants and order room service from your smart phone.


  1. Our guests cannot be in their rooms during the daily cleaning and sanitizing service.


  1. Avoid touching high contact surfaces as much as possible, such as handrails, tables, bars and counters.


  1. The spa can be used individually or in family group with a reservation. The gym is closed until further notice.


  1. Sunset World Group assumes that our members and guests have evaluated their risk of disease transmission when traveling during this time and is not responsible for COVID-19 transmission within our facilities.


  1. If you have symptoms like a headache, fever, dry cough or exhaustion, we suggest you reschedule your trip. The amount of your reservation is not reimbursable however it will be applied to a future visit.


  1. Any interactions you may have with other guests or employees are at your own risk.


  1. Guests traveling with people considered to be part of a vulnerable group must be extra cautious. Vulnerable groups include, but are not limited to, people over 60 years old, people with special needs, those with a pre existing medical condition, those with chronic diseases or lung problems, moderate or severe asthma, a heart condition, obesity, diabetes, kidney disease, liver problems, pregnant women or those who require dialysis.


  1. If you have symptoms like a headache, fever, dry cough or exhaustion while you are staying in one of our hotels, please inform the Front Desk immediately. We have a protocol in place to assist you.

The Sunset World Safe Stay™ program covers all of our facilities, including facilities, services and experiences, with more than 150 health and safety actions.

The mandatory use of masks, gloves and face shields, hand washing or disinfection with gel and social distancing of at least 1.5 meters. In addition, each department has been trained in specific preventive measures that include additional protective equipment if the nature of their duties requires it.

It is unlikely that you could arrive to the hotel without passing through some other sanitary filter, at airports for example, that detects an elevated temperature. If this happens, you will be assigned a room in a section of the hotel for these cases and we will proceed with the medical protocol to confirm or rule out Covid-19.

From reception to amenities kits in your room, and different areas of the hotel, there will always be face masks, gloves and sanitizing gel available to you.

Normally, as long as general preventive measures such as small group tours and healthy distancing are strictly observed. In addition, the equipment necessary for the activities is disinfected before and after each use. Please bring your own personal snorkel equipment. If you do not have snorkel equipment, it is available for purchase at the Confeti Gift Shop.

As cases of COVID-19 have decreased, Sunset World has removed the acrylic screens that used to protect food from contamination in the buffet areas in all our hotel restaurants. Even so, for your safety and that of others, the use of face masks is mandatory when approaching the buffet areas.

Yes, housekeeping has had meticulous training from experts to clean and disinfect the rooms properly daily.

• Common areas are cleaned and disinfected every hour.
• The cleaning and disinfection of swimming pools is more frequent.
• Furniture in common areas has been placed a minimum of 1.5 m apart.

We have the WTTC Safe Travels seal that certifies that our company has implemented the strict prevention and hygiene measures recommended by different world health authorities so that its clients have a “safe trip”, we also have the Health Protection and Prevention in Tourist Facilities of the Ministry of Health and Assistance certification. In addition, all Sunset World hotels have the Distintivo H certification from the Ministry of Health and Assistance and the Ministry of Tourism.

We do recommend you buy travel insurance, making sure that it contains coverage for COVID-19 related incidents. Should you need travel insurance, you can ask your reservation agent for more information.


Certification CPPSIT

Sunset World Group hotels received the Protection and Prevention at Tourist Facilities (CPPSIT acronym in Spanish) Certification from the Mexican Tourism Ministry (Secretería de Turismo).

WTTC Safe Travels

Sunset World recently earned the Safe Travels seal from the World Tourism and Travel Council (WTTC). The Safe Travels Seal certifies that a tourism company has implemented the strict prevention and hygiene measures recommended by different world health authorities so that its clients have a “safe trip”.

Distintivo H

The six Sunset World Group hotels have been recognized year after year with Distintivo H, the highest certification granted by the Secretaries of Tourism and Health to hotels and restaurants that meet the strictest safety and hygiene standards in food and drink preparation and management.

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