Upon our arrival we were greeted by familiar faces and friends including many of the staff, which was great to see that they are maintaining the staff from year to year. The staff are very friendly and make you feel welcome so your vacation is enjoyable. The maintenance is noticeable and always ongoing, however the speed of doing some things by outside work is sorry to behold. We were there for a month and a new elevator was being installed in one building and when we left it was still not in service. The resort itself is a great place to stay and worth it.

Mar 5, 2019 – ANDREW M – Member


Everyone was very friendly & helpful. Check-in was the easiest ever. Alberto was great assisting with any issues or questions throughout the week. Can’t wait to visit this resort again. Going to the 3 other sister resorts for dinners were awesome. Beach was great.

Mar 3, 2019 – Ronald C – Member


My wife and I stayed at the La Herencia part of the resort All Inclussive. The entire staff were always desiring to serve. The butlers made all evening Restaurant reservations and always check on satisfaction of food and service. Once we had very slow service at one of the restaurants and the next day the overall manager of food services was checking with us and really followed through assuring superb service. We routinely had breakfast by room service which was done very well especially by Garriebel who always checked the order prior to delivering assuring warm toasted bagels with fixings for smoked salmon. He would serve a cup of coffee making sure the coffee was hot!

Mar 5, 2019 – 34chuckh – Member

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