Sunset World Safe Stay ™



At Sunset World, we are always committed to providing the best and safest vacation experience and continue to work to maintain the required service standards in accordance with the current provisions after the declaration in May 2023 by the WHO (World Health Organization) declaring the end of the SARS-cov2-covid-19 pandemic adding to what was referred to by the Government of Mexico decree of the end of the HEALTH EMERGENCY on September 9, 2023.


For our country, the condition remains in an ENDEMIC phase, meaning, it will be a threat to latent public health, but foreseeable. It must be incentivized to maintain good hygiene practices. Therefore, we’ve updated our quality standards to maintain and reinforce preventive actions to coexist in a safe environment for everyone’s health.


Year after year, we continue to work with the maximum certification granted by the Secretariats of Tourism and Health to hotels and restaurants that meet the strictest safety and hygiene standards in the preparation and management of food and beverages, granting us the H Badge certification.


  •  Maintain frequent handwashing for 20 seconds.
  • We keep clear signage reminding our members and guests of the correct use of hand sanitizer gel inside the property, as well as avoiding touching their face, eyes, nose, or mouth and covering themselves properly with the elbow flexed in case of coughing or sneezing.
  •  Hand sanitizer gel stations are set up in various areas of the hotel.
  •  Cleaning and disinfection are maintained and performed in all public spaces.
  • Do not spit. If necessary, use a tissue, put it in a plastic bag, tie it, and throw it in the trash, then wash your hands.
  • Stay home when you have respiratory illnesses and go to the doctor if any of the symptoms occur (fever greater than 38°C, headache, sore throat, runny nose, etc.).
  •  Avoid contact with people with respiratory diseases as much as possible.


Hotel transportation

  • • The unit is cleaned and sanitized daily.

Reception desk

  • • The access points are cleaned and sanitized daily.


  • • Changes linens daily.
  • • Cleans and sanitizes rooms daily, following room standards, with particular attention to high-touch areas, such as telephones, controls, knobs, and desks.
  • • Public areas are kept clean according to the area standard.


  • • Apply and check the correct chlorine level in the pools.
  • • Routinely clean and replace air conditioning system filters.

Food and Beverage

  • • All consumer centers have digital menus downloadable to devices via QR code.
  • • The use of face masks is optional for guests who wish to wear them.

Creating Moments

  • • Gaming stations are kept clean daily according to area standards.

Fitness Center

  • • Promotes the use of hand gel and individual use of personal items.


  • • All areas are kept clean and with the presence of hand and surface sanitizer for front contact areas.
  • • The use of steam, sauna, and jacuzzi are serviced by prior reservation.

In the following links of interest, you will be able to review relevant and up-todate information about COVID-19, as well as various preventive measures to avoid the contagion of this virus.

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