We are just finishing 2 relaxing weeks at Hacienda Tres Rios in Riviera Maya. With COVID-19 restrictions in place, the resort is barely 30% occupied, and it felt as though we had the entire resort to ourselves. The staff was very welcoming and mindful of all our needs. The butlers, Sara and Janelly were especially attentive and frequently inquired after our needs. In addition, Filiberto was particularly helpful as our pool attendant, keeping us well supplied with beverages. In the restaurant, Luis and Miguel were our frequent and very diligent waiters. Mireya in the Cafe de Paris kept us well supplied with pastries, cappuccino and tea during our stay. Alex took us on a wonderful Segway tour of the marsh and jungle area, which was very educational as well as fun.

Aug 12, 2020 – MikeKimF – Member


Green World

The Great Mayan Aquifer

It is very important to protect sites like this, since, in addition to providing significant clues to our past, there are ecosystems and human populations that benefit from them.


My stay at the sunset was amazing besides with this pandemic situation very sanitary temp taken ,sanized you with this big machine, The service was out of this world all staff were extremely kind and attentive, but I had my favorites Geovany from the pool bar was so sweet always attentive polite, Rafael & Edwin, Miguel, arturo, paola very energetic and fun, the beach butler was always on point with everything. The food was amazing and there was anything you wanted that was not on the buffet they would make for you, Loved eating at the aquarium Fernando , Roberto, Erica, Guadalupe etc were amazing and gave great service made you feel at home.. oh my cleaning lady Ada she was great as well.. hotel very clean up to date, would definitely would recommend this place with my eyes closed..

Aug 31 , 2020 – dianaoH8221SX – Member

Our México

Tikal, Why Did the Mayans Abandon this Imposing City?

 Let’s explore one of the ancient Mayan civilization’s most intriguing mysteries.


This is a great family resort working hard to assure you have a safe and enjoyable experience during a scary pandemic. We were totally impressed that the resort has spared no effort or expense to assure our stay was as safe as possible and still have a great time. There were several staff members who went out of their way to make sure we were not only safe but personally worked to make sure we had a memorable experience. Victor a member of the wait staff was particularly attentive during meals paying special attention to us and our seven grand kids. Anahi provided a delightful experience on the bicycle tour. Diego helped us with photos and navigating the cenote and river with the Kayaks. Raul guided us through the morning exercise to keep us in shape while enjoying all the great food at Hacienda Tres Rios. What a delightful staff that assured our great experience at this beautiful resort. We will definitely be back.

Jul 27 , 2020 – Paula M – Member

Back to top Book Now