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HACIENDA TRES RÍOS

We had a great vacation at Hacienda Tres Rios. We felt very safe with all the precautions the resort had in place. The resort is beautiful with lush gardens and beautiful scenery. The beach is not good for swimming but the pools are fabulous! We loved Ana, Alex, and the rest of the entertainment crew. They kept us busy the entire week. The pool bar was fabulous and Jeorje kept us well hydrated. Issac and Victor were the best waiters ever! We were a large group of 8 and they took great care to make sure we had everything we wanted! From the hot sauce to special request, we were well taken care of!

Sep 27 , 2020 – 1troyt – Member

SUNSET ROYAL

My wife and I spent 5 days at the Sunset Royal Beach Resort. We had an all-inclusive stay. My wife has a wide range of food allergies, which makes eating anywhere but home a huge challenge. We communicated with the staff ahead of time of her diet restrictions. On arrival they took her to the dining room with about 6 chefs. They had bought a wide range of items to accommodate her and went through exactly what she could and couldn’t have. Chef Roberto was amazing!! He asked my wife each day what she wanted for meals and made amazing and unique dishes within her diet limitations just for her that went way beyond what we could have imagined. Chef Silvano would make amazing desserts for her that were gluten free, dairy free, egg free, and only used special types of sugar! She hadn’t experienced desserts like that since starting on this restrictive diet almost 10 years prior. They all work under the main chef RanulFo. We are so thankful to them for making our vacation so special!
We also want to say a special thanks to Rapheal, the Beach Butler, who would regularly stop by as we were on the beach and provide fun conversation, delicious frozen grapes, and make sure we had everything we could want while laying out on the beach.
Axel Gil was an amazing host, who regularly checked to make sure we had everything we could want and to make sure the meals and service were all excellent.
Thank you again to all the staff that made our vacation so special!

Oct 2 , 2020 – Tim S – Member

HACIENDA TRES RÍOS

We are just finishing 2 relaxing weeks at Hacienda Tres Rios in Riviera Maya. With COVID-19 restrictions in place, the resort is barely 30% occupied, and it felt as though we had the entire resort to ourselves. The staff was very welcoming and mindful of all our needs. The butlers, Sara and Janelly were especially attentive and frequently inquired after our needs. In addition, Filiberto was particularly helpful as our pool attendant, keeping us well supplied with beverages. In the restaurant, Luis and Miguel were our frequent and very diligent waiters. Mireya in the Cafe de Paris kept us well supplied with pastries, cappuccino and tea during our stay. Alex took us on a wonderful Segway tour of the marsh and jungle area, which was very educational as well as fun.

Aug 12, 2020 – MikeKimF – Member

SUNSET ROYAL

My stay at the sunset was amazing besides with this pandemic situation very sanitary temp taken ,sanized you with this big machine, The service was out of this world all staff were extremely kind and attentive, but I had my favorites Geovany from the pool bar was so sweet always attentive polite, Rafael & Edwin, Miguel, arturo, paola very energetic and fun, the beach butler was always on point with everything. The food was amazing and there was anything you wanted that was not on the buffet they would make for you, Loved eating at the aquarium Fernando , Roberto, Erica, Guadalupe etc were amazing and gave great service made you feel at home.. oh my cleaning lady Ada she was great as well.. hotel very clean up to date, would definitely would recommend this place with my eyes closed..

Aug 31 , 2020 – dianaoH8221SX – Member

HACIENDA TRES RIOS

This is a great family resort working hard to assure you have a safe and enjoyable experience during a scary pandemic. We were totally impressed that the resort has spared no effort or expense to assure our stay was as safe as possible and still have a great time. There were several staff members who went out of their way to make sure we were not only safe but personally worked to make sure we had a memorable experience. Victor a member of the wait staff was particularly attentive during meals paying special attention to us and our seven grand kids. Anahi provided a delightful experience on the bicycle tour. Diego helped us with photos and navigating the cenote and river with the Kayaks. Raul guided us through the morning exercise to keep us in shape while enjoying all the great food at Hacienda Tres Rios. What a delightful staff that assured our great experience at this beautiful resort. We will definitely be back.

Jul 27 , 2020 – Paula M – Member

SUNSET ROYAL

This was a great Vaca. We felt so comfortable being there, even in these CV-19 times. As you enter the resort you are temp checked and enter a sanitizing booth that mists you as you turn. Hand sanitized everywhere, everyone greets you with a smile you cam see through their masks as they take your luggage to sanitize it before taking it to the room. The rooms have been sanitized and cleaned. There is hand sani and a pakg with mask and gloves with the bathroom amenities. This whole trip was safe feeling. While you are out at the pools restaurants and beach guests do not need to wear masks but the employees all do… ~We went out and the taxis were clean/sanitized. Everyone, before entry into the malls or restaurants, your temp was taken and given sanitizer. This is our “new norm” for right now. But, we felt happy and at ease.

Jul 27 , 2020 – robertdeej – Member

HACIENDA TRES RÍOS

Hacienda Tres Rios was superb in customer service! Entertainment every night with a theme each day like Casino, Caribbean etc… Food was not the great in the buffet but the Mexican and Asian was better. Excursions within the resorts are complementary Xenotes excursions, canoeing etc… family-oriented resort. You will not find luxury, but the vibe is relaxing and safe for families. I will definitely go back.

Jun 17, 2020 – Exploration537381 – Member

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