As usual, the staff at Tres Rios is what makes this resort such a super place to visit. From check in with Sara, who always remembers us from when she was one of our butlers, to Andrea (Andi) who is the hostess (concierge) with the mostest, we were welcomed and put at ease. Tres Rios always has the best servers, Mayra at Katori and Luis, Antonio, Veronica, Joaquin& Natali at Alebrije, are prime examples of what servers should be but rarely are–we would go to any restaurant that they were at because they were so fun to talk to besides going the extra mile to make sure our dining experience was perfect. Pablo, the bartender on the roof of building 5, can make any drink you like–including martinis of every description. Our butlers were dynamite again this year, especially Najelly (sp.) and Daniel. Yes, some of the usual amenities were missing and changes in operations were made due to Covid, but all in all Tres Rios was still a great vacation location.

Dec 27 , 2020 – Michael T – Member


Sunset Fishermen is a gem. This is our 5th year staying there.
The location is awesome. Property small, clean and well maintained. The staff are exceptional, bartenders are a riot, the House Staff are meticulous and our room was pristine every day. Plenty of amenities to go along with the amazing suites. The food was excellent with kitchen & restaurant staff working under very tough situation. The traditional cooking demonstrations were fun, educational and tasted great…. especially tequila tasting day. The accommodations were spotless and well accommodated. Check in: 4 minutes, check out: 2. The meet & greet airport shuttle made everything very easy.
Unfortunately, this year, they had a problem with the beach, but this was caused by natural phenomenon.
We love this place so much, we’ve already booked our stay in 2021.

Dec 29 , 2020 – The_1st_IslandDoctor – Member


Our family joined two other families over the holidays and had an absolute wonderful time. The accommodations were lovely and clean, the staff could not have been friendlier, and food was wonderful.
Alberto was our RCI representative who took care of our every wish. He was super-friendly and made sure every detail was accounted for. We could not have asked for anything more than Alberto offered to us.
Raffi took amazing care of us on the beach. Such a wonderful person who was always around to check-in on us.
The waiters and cooks were quick to help and accommodate any request within reason and really appreciated the tips we would share with them in appreciation of such wonderful service. The whole crew at this resort just work so hard to assure their customers have as wonderful time as possible.

Each evening provided some level of entertainment via local musicians or talent. We enjoyed the variety.
Of note during these times; we never once saw an employee so much as pull their mask away from their face to catch a breath of “fresh air.” All staff were masked the entire time and appropriately throughout.
We will be returning many times over, primarily due to the level of service we received.
Mike and Jen

Jan 27 , 202a – Badger14 – Member


Be staff and service ever!!! Please make sure to always tip.
We miss Marlene but love seeing Rigoberto, Bruno, Abimeal, Freddy, Eric, Marcial, Gabiel. Absalon keeps everyone safe and gives great kayak rides. doing a great job with Covid restrictions

Dec 1 , 2020 – Meander791450 – Member


We love the resort, the beach, the food, and especially the staff. It is always a pleasure being greeted by the staff like old friends! The Capriccio Restaurant is elegant and has a fine menu. The lobster dinner was delicious!

Diciembre , 2020 – janmontford – Member


I have been coming to Tres Rios since it first opened. It is a top tier resort, with a great staff. The five restaurants consistently have the best food that I have ever eaten on a vacation. As a La Herencia owner, the service is exceptional. The recent hurricane damaged some of the property, but I am sure they will be repairing those areas as soon as possible. Lots of shows and entertainment for all age.

Dic 12, 2020 – frankgD536VA – Member


We had no idea we would ride out Hurricane Zeta when we booked our vacation, but the staff was so helpful and reassuring leading up to, during and after the hurricane. We felt safe the whole time because staff prepped our balcony and windows ahead of the storm, took care of our needs during the hurricane, and the beach and facility was completely restored in sort order after the hurricane. Living in a place where we never get hurricanes, this experience actually turned out to be a highlight of our vacation – thanks to the great facility and staff at Sunset Royal!

Oct 31 , 2020 – BWIdaho642 – Member


My experience with the Resort was great
I really had a great week there. When we got there we had a room with no view and I always look for best view and when we checked the room no view at all! So we went to talked to front desk and Manager Gina Mora and Alex talked to us and they were really nice we’re trying to get us a better room so next day we moved to a best view from the Resort I was happy 😊 👌👏🏼 And after that I enjoyed my days at the ressort.

Thank You Gina you’re the Best 👏🏼👏🏼, very kind you know how to talk to the guest in a very nice manner and polite.and always with a smile 😊
Hacienda Tres Rios should be very proud for having people very professional like you 👏🏼👏🏼

Restaurant: Rafael the Capitan 2nd shift was very nice and polite his staff were very kind with us all the time.
Food was great gourmet plates every day 💕😍👏🏼

Confetti Shop ladies were very kind and polite💕

The Resort is beautiful didn’t have the chance to see all the amenities they usually have because the Covid they had to minimize some activities but next time I’ll enjoy to 💯

I only have good comments to everyone and I definitely come back again 💕💯👏🏼👏🏼😬
And one more thing I love the Artesania mirrors 💕

Oct 22, 2020 – AraceliT53 – Member

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