We had a great time with our family at the Sunset Fisherman resort!! The restaurant served by Bruno, Berc, Rigo, and Karla were fantastic!! Their service was wonderful and the food was great. The activity staff were amazing and there was lots of fun activities. Thanks for all you did!

Feb 6, 2021 – Catherine_USS – Member


We went 5 days and 4 nights and I can tell you that it was not enough for us .. from the moment we arrived until the last day the treatment was excellent from the front desk, concierge, butler, trunk, security shofers, and all the staff treated us very well .. especially some people Carlos pool the captain of the restaurant that every day we had a different menu his attention is extraordinary personally I love him he make feel so especial every single night..Jose was our personal waiter, he is very professional and very friendly, Guillermo Mejia from the sales department, very professional and kind , patient and very polite. Sales maneger Alejandro Mcdonel He is a flexible, kind, professional, polite, and respectful person because For all these reasons and more now we are part of this great family called Royal sunset…

Feb 25, 2021 – Compass595711 – Member


We had a fantastic time as always. They have made some good changes to the restaurants. It appears that I have to keep coming up with more to say even though I have said how great this is. I do not understand why I have to have a minimum of 200 characters.

Mar 3, 2021 – mpdinius – Member


Spent five weeks at this resort and had a great time. Shout out to the following staff that made the visit not only fun but memorable, Freddy, Eric, Abimal were great bartenders. Restaurant staff Rigoberto, Randy, Genarro, Bernice and Guerimo were wonderful. Rachael and Alma were awesome as activities staff. Marciel and Ayselmo were very helpful as doormen and overall finding everything we needed. Absilon was a great lifeguard and took us sailing one evening. The manager of the resort was new this year and although I can’t remember his name he was very involved in the resort and was always helping out wherever needed. Overall awesome staff, very clean resort and a fun place to spend my vacation.

Jan 25, 2021 – Susan B – Member


Awesome resort all around! Upon arrival we were greeted with welcome drinks and given tons information about activities as well as food. The rooms are very nice and clean, the staff was extremely nice and welcoming. The pool areas were a good size, the beach area and nature area were awesome! The cenotes were so cool to swim and kayak in! They had lots of food options that were good, highly recommend the Kotori Asian Grill aswell as the Mexican Restaurant! If you love nature as well as luxury Hacienda Tres Rios in Playa Del Carmen is definitely a resort you should check out!

Feb 8, 2021 – dawson_demant – Member


Best vacay experience in a long time. Shout out to the ffg amazing staffs;
Jerson A. from Sale team for doing a great presentation, very respectful and thoughtful.
Ivan H – our majordomo who give an excellent service in taking care of us. He always make us comfortable, and he go beyond and above his call of duty to make us feel pampered every single day.
Raul (reception ) and Mario (waiter) – very friendly and helpful to us.

All staff and crews who do nothing but show care and quality service. Keeping us safe during our stay. Will soon be back for more for sure!!
God bless you all!

Feb 7, 2021 – Rhain20 – Member


As usual, the staff at Tres Rios is what makes this resort such a super place to visit. From check in with Sara, who always remembers us from when she was one of our butlers, to Andrea (Andi) who is the hostess (concierge) with the mostest, we were welcomed and put at ease. Tres Rios always has the best servers, Mayra at Katori and Luis, Antonio, Veronica, Joaquin& Natali at Alebrije, are prime examples of what servers should be but rarely are–we would go to any restaurant that they were at because they were so fun to talk to besides going the extra mile to make sure our dining experience was perfect. Pablo, the bartender on the roof of building 5, can make any drink you like–including martinis of every description. Our butlers were dynamite again this year, especially Najelly (sp.) and Daniel. Yes, some of the usual amenities were missing and changes in operations were made due to Covid, but all in all Tres Rios was still a great vacation location.

Dec 27 , 2020 – Michael T – Member


Sunset Fishermen is a gem. This is our 5th year staying there.
The location is awesome. Property small, clean and well maintained. The staff are exceptional, bartenders are a riot, the House Staff are meticulous and our room was pristine every day. Plenty of amenities to go along with the amazing suites. The food was excellent with kitchen & restaurant staff working under very tough situation. The traditional cooking demonstrations were fun, educational and tasted great…. especially tequila tasting day. The accommodations were spotless and well accommodated. Check in: 4 minutes, check out: 2. The meet & greet airport shuttle made everything very easy.
Unfortunately, this year, they had a problem with the beach, but this was caused by natural phenomenon.
We love this place so much, we’ve already booked our stay in 2021.

Dec 29 , 2020 – The_1st_IslandDoctor – Member

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