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HACIENDA TRES RÍOS

This was our second time at the Hacienda.we enjoyed our first time so much we wanted to come back. This resort is very well run and well kept up. And the staff is awesome! They are very friendly and eager to please. Some of my favorite employees were Kennedy and Miguel, who took us kayaking down the river. They are a very entertaining couple of guys. They told us about the cenotes on the property and all about the plants and animals living around them. We also had a fun snorkel trip down the river with Diego and Anna. Diego actually remembered me from from my last time. “Hey! That guy with the blue eyes again” they too are very friendly and knowledgeable about everything about the resort. It’s the people like Diego, Anna, Kennedy,Miguel and so many other employees that make staying here feel like staying with friends.
The resort has a lot to offer, the pool complex is very nice. I like the fact they have an adults only pool area that is more quiet and relaxing while the lower pool by the beach is more lively, with music, games, contests and a couple of water slides.
They have enough restaurants to offer a good variety and they do pop ups. For instance, one night the poolside bar was a Brazilian steakhouse. They also offered a good variety of entertainment. A water show at the pool, fire dancers and Mayans outdoors in the main courtyard and Vegas style shows in the theatre. All very well done.
The resort and the grounds are so beautiful one is tempted not to leave. But, if you wish to explore there is a lot to do nearby. There are lots of eco adventure parks close. Xel-Ha snorkel park is our favorite. Playa Del Carmen is a short cab ride away and the area has an abundance of Mayan sites. Tulum, Coba and Chichen Itza are all worth a day trip. Only downside, the main beach, like many beaches in the area is often covered with seaweed. Tip, the beach and sandbar at the river are a nicer place to hang out, as is the beach on the other side of the bridge.
The rooms are nice. Big screen TV, big bathroom and shower. Couch and coffee table, table and chairs for eating room service, mini fridge, coffee maker, (with good coffee) and a room safe.
Overall this place is a very good value and I would Highly recommend it.

Jul 2, 2021 – Q3344WQjona – Member

SUNSET ROYAL

After many years of traveling with RCI, this is my first review of a property. Six women, my daughter, daughter-in-law, 3 granddaughters (all over 18) and myself traveled to Cancun, MX in the middle of June and stayed at the Sunset Royale Beach Resort. First time going to an all-inclusive place. It was absolutely wonderful. The building is a little older but very well maintained and freshly painted and decorated. Rooms are very comfortable. Lots of space, although they could use a few more hooks or towel bars for wet towels and swimsuits. Room service had very prompt response and the food was awesome.
There are 3 restaurants to choose from and a huge variety of selections. My only complaint would be the saltshakers were always clogged up due to the humidity. A few kernels of rice in the shakers would eliminate that problem. Very good service from the servers.
There are nightly events held in the pavilion. We did not attend all of the shows, but we made a point of going to Karaoke on Thursday. Good crowd of people and several singers, including 2 from our group. We were very disappointed that it ended after only 1 hour. Would have loved to have it last longer.
The pool area is creative with different things going on all the time. Snack bar service is fantastic. We had particularly good service from Ricardo and Antonio. The entertainment and pool aerobics was fun to participate in. Angel and his team were very enthusiastic and fun. Rafael was our Beach Butler and had an area set up for us each day that had couches, umbrella, and towels waiting on us. The man that played saxophone was very talented and played beautifully.
Upon arriving at the resort, we were met by Rogelio, the Concierge, who was very helpful in getting us lined up for different activities. Alberto, the handsome, Manager was very attentive to our party all week. I took a fall which resulted in a trip to the hospital, and wheelchair for the rest of the week and Alberto was always there to assist us and help me in any way he could. He brought ice for my leg and called to check on me. The response of the medical team was phenomenal, very prompt response and appropriate care. Javier, the Doorman, was very helpful in helping us load the wheelchair, and myself when we went anywhere. We got set up with Juan, Taxi #3795, and used his service the whole week. He’s an excellent source of information, fairly good English, and will wait on you or come back for you to return to the resort.

Jul 4, 2021 – Abuela27A – Member

HACIENDA TRES RÍOS

Excellent service, super clean, amazing amenities and activities. I had the opportunity to stay at this resort for an entire week. I enjoyed the amazing activities from zumba, ping pong, pool table, kayaking, live music and shows, gym, DJ, Volleyball and Basketball at the pool and amazing staff.
I will love to say thank you to the entire staff but in special to Diego and Olaf in the Kayak experience, Anahi, Isaac, Fernanda and Beto at the pool, Zumba, Salsa clases , Karaoke, live performances animation and Antonio and Sha at the gym…you made our stay an special one.

Let’s not forget the maintenance and cleaning crew that kept all the areas impecable and greet us every morning with a Good morning and enjoy your day. I am coming back soon ❤❤❤

Jun 6, 2021 – Tourist17236 – Member

SUNSET ROYAL

The services that we received were amazing. Everyone was great! We had a room with 2 bedrooms as we were traveling with friends and loved the combined living room area. It was an easy walk to the drug store, convenience store, and to flea market for shopping. The one thing that would make this resort better is to have laundry facilities on site. We like to pack less and bring home clean clothes. The drinks were amazing and not watered down. Shout out to all the staff as we never met one that did not bend over backward to make sure we were taken care of. Specifically Raphell the beach butler was the bomb! He set us up daily with what we wanted. Merial at the pool was great even though we never did play her volleyball. Roberto was great with Room Service each and every time. The front desk team was always there to answer any questions and help in any way- shout out to Alex, Octavio, and Ivan!

Jun 8, 2021 – paulakaye1967 – Member

SUNSET ROYAL

When we stay at a resort, or a hotel for that matter, we look for accommodations that are clean, quiet, and comfortable. La Hacienda Tres Rios fits the bill in all regards. Our suite was spacious with all amenities you need. For those that don’t like to live out of their suitcase, closet space was ample with dresser drawers throughout the bedroom.

Apr 28, 2021 – jillwZ1901QC – Member

HACIENDA TRES RÍOS

When we stay at a resort, or a hotel for that matter, we look for accommodations that are clean, quiet, and comfortable. La Hacienda Tres Rios fits the bill in all regards. Our suite was spacious with all amenities you need. For those that don’t like to live out of their suitcase, closet space was ample with dresser drawers throughout the bedroom.

This wasn’t our first time at the resort. The pandemic has placed some restrictions on the buffet choices but provides a reasonable selection. For noting, the Japanese Restaurant (Kotori) menu has substantially improved with a better selection of rolls, sashimi, and negeri. They have also added a hibachi which seats 10 people which was entertaining. The Mexican Restaurant (Alebrije) has an improved menu with great chicken mole and many more items to choose from. One of the more intimate restaurant atmospheres is in the Italian cuisine, Portobello. Francisco is a top notch server, always friendly and accommodating.

The resort offers activities beyond the typical pool games which we took advantage of such as a tour of their nursery, bike tour of the resort, Segway tour, and our favorite, snorkeling in one of the many cenotes and along one of the three small rivers/creeks that lead to the beach.

The staff was very friendly and willing to fulfill our requests. In particular, Christian did a fabulous job leading us on our nursery tour. He was informative and able to answer all my questions about the various plantings throughout the resort. Giberto from Room Service provided anything we requested in a timely manner, and of course Mireya from Café Paris who made sure my stomach was always filled with my favorite treats: ice cream and arroz con leche. The café was our favorite hangout after a fabulous nightly show in the resort’s amply sized theater. The café has a variety of cookies, pastries and gelato to choose from.

Luis and Edgar, who shuttling our drink requests at the pool, were exceptionally friendly and always willing to stop and chat with us. All waiters at the restaurants were friendly, but worth noting are Berenice, Ishmael, and Concepcion. The staff was consistently trying very hard to please us and get us anything we desired.

The concierge, specifically, Janelly, Daniel, and Gabriel were highly accommodating and helpful. They were always available to tend to our every need and answer any questions, in addition to arranging the mandatory Covid test that is needed in order to fly back to the States. Additionally, restaurant reservations, airline reservations, shuttle services and reserving pool or beach lounges were just another sample of their abilities to make us feel comfortable and at ease.

In summary, Hacienda Tres Rios is a resort that covers all of your needs and then some. It is an eco-friendly place to relax, decompress and refuel.

May 3, 2021 – michaelaR6768LF – Member

HACIENDA TRES RÍOS

I LOVED my stay at this resort. Baloo was my favorite person during my stay. He made my family feel loved and welcomed! 10/10 Definitely would come back! The service and food were amazing. Can’t wait until next time!

Mar 29, 2021 – gracecritchfield – Member

SUNSET ROYAL

I want to start of by saying Sammy Samuel and his staff put the icing on the cake for me. They were very accommodating, helpful, and catered to all my needs. Especially when I don’t know how to speak any Spanish to save my life lol. Just a all around fun and a amazing experience and I didn’t have to leave the hotel unless I wanted to because they provided so much. Thank you Sammy Samuel and his staff.
Joshua Barber

Apr 4, 2021 – X434AUjoshuab – Member

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