Loading...

HACIENDA TRES RÍOS

The grounds, public areas and guest room were well maintained and very clean. The staff were all very attentive, friendly and professional. The activities were sufficient, well organized and led by really good leaders. The food was either good or great, but never bad. All of the restaurants were open. Getting in was easy and never crowded, even though the resort was quite full. The entertainment was impressive. The room was quiet. Nothing ever felt crowded. Transfer to the airport was comfortable and inexpensive.

Jan 4, 2022 – KeithMcCawley Member

SUNSET MARINA

Everyone was very welcoming from the front desk to the room service at the end of the night and attentive to our family and didn’t make anything harder then it should be especially in a vacation. employees like Sophia with organizations with the activities and getting people together while playing in the activities, Tadeo making sure Everyone having fun while also playing with us. And also Uriel giving us a ones in a life time experience with an air boat ride while also being a good host talking to us and telling some places that’s has good food and spa spots for the family to experience and since we’re talking about food oscar had on a mask but could always see a smile when serving us food and while eating our food gonzalo was serving us drinks and cleaning up our table with a smile and not bothering us every second if we needed anything. Antonia and sindy have been cleaning our rooms and have made us feel safe during this pandemic because of how the rooms are cleaned and also taking whatever trash and mess their was in the room.

Dec 31, 2021 – Passport01799952580 Member

SUNSET ROYAL

The newly renovated 4-6 floors were amazing. Blazing fast internet speeds in the rooms and the entire facilities (above 300Mbps!). Good dining choices and bars. Nice activities outside at pool. The lobby and public areas were very nice and clean. The shows were great (open air theater with covering, so Covid-safe).

Jan 5, 2022 – M6050OOericg Member

 

This an amazingly beautiful resort made even better by the wonderful staff. I am sure I will miss someone but I will try to name all who made our visit spectacular.

Miryena in the coffee
Rosy in the spa
Cesar at the sports bar
Adolfo at the sports bar
Mariana pool/sports bar
Victor at the Pool
Gabriel/ Janelle/ Daniel, our Butler’s
Alma in the coffee shop
Reyna in Sales
Roberto on the Segway tour
Emmanuel in the Italian Restaurant and at the Mexican show…..Ask him for a wine list and he deliver!

All were friendly, kind and extremely helpful. They always greeted us with smiles and consistently went above and beyond to make sure our visit was the best it could be.

If there is a downside, it is the no see um’s on the La Herencia Beach, It is amazingly beautiful and placed between 2 of the senote rivers. I live with them in Florida too but if you want to enjoy this area bring some bug spray (avon skin so soft works well) and enjoy the views!

Can’t wait to go back!

SUNSET MARINA

Love coming every year! The staff are so wonderful – I cannot thank Raul, Henri, and Benito from Marina and Julio and Rafael from Royal – they remember us every year and make us feel so welcome. This really makes our trip great and it is the reason we come back and not go to other resorts. We will be back next year!

Dec 8, 2021- jorgeoI6283ZZ- Member

SUNSET ROYAL

We are members and always love this resort. The beach is amazing and Raphael the beach butler is so good! The room butlers I believe are over worked and not able to do the things that they were able to do in our past visits. I felt the same way at Tres Rios this summer. I feel like they need at least one more on staff. Ivan and Uriel did the best they could do but I felt they were really stretched too thin. Also Orbe was extremely helpful getting things to our room and directing us to where we needed to go to get the things we needed. Overall our experiences always amazing at the Sunset resorts.

Dec 2, 2021 – Matandtable Member

SUNSET FISHERMEN

I have been coming to Fishermen’s Village for 20 years. The property is well maintained, the staff are friendly and efficient, it is small and quiet and has an awesome beach. I very mush look forward to coming back again.

Dec 5, 2021 – DrWilliamP- Member

SUNSET FISHERMEN

My husband and I ventured to Sunset Fishermen in Playa del Carmen for 7 days October 23-30, 2021. We had an amazing time. We were worried when we first arrived, because the resort is smaller than other resorts we had visited. However, in the end this was our favorite aspect. A smaller resort makes for a more personal experience. We got to know the staff and plenty of other guests. The restaurant offers different cuisines each night. An easy walk to town town along the beach or on the street felt very safe. You can also take a $7 USD ($14 roundtrip) taxi to town if you prefer. One day we took the ferry to Cozumel. We will probably not do that again. Playa del Carmen and the resort offered the same if not more than Cozumel. The staff were so nice and helped us every step of the way on this trip. We were able to utilize a concierge nurse that came to our room for covid testing. It took less than 30 minutes for both of us to be tested and get the results the day before we flew out of town. Absolutely fantastic. We will be back and hopefully get to stay longer since we both work remotely. The beautiful rooms (including great showers), drinks, meals, staff, guests, pools, swim up bar, jacuzzi, beachfront property and views all made this the trip we truly needed. Thank you to everyone at Sunset Fisherman!! you made my 35th birthday a DREAM 🙂

Nov 1, 2021 – 162aimeea- Member

Back to top Book Now  
LOADING...