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HACIENDA TRES RÍOS

If you want to unwind and find something for everyone in your family or group, Hacienda Tres Rios is for you. You can sit all day or choose from activities geared toward any level. Manuel is a great yoga instructor/fitness advisor who make sure you gently stretch after cramped plane travel. He also leads walking tours and is patient and funny. Once you are at the pool, Isaac and Alex take care of activities like Zumba, volleyball, dance lessons and fun games. No pressure to join like some resorts, but if you do it is a lot of fun. The adult pool is quiet and relaxing all day long. Everyone in hospitality here, from gardeners to the housekeeping to the chefs and servers, is friendly and work hard to make your vacation stress free. Daniel in housekeeping makes the best towel animals and keeps things fresh. Our most recent week was made so fun by Santiago Garcia at the activity pool. He spends time getting to know his guests, always ready with a drink order, bottle of water, and a smile. Five star service from Santiago. Last, but not least, Janelly from the butler staff is a pleasure to work with. She is efficient, sweet and does not frown when you try to practice your Spanish, bad grammar and all. She is a wonder. Do not hesitate to book a trip to Hacienda Tres Rios.

May 7, 2019 – Wisco1209 – Member

SUNSET FISHERMEN

Beautiful property with great amenities. Friendly staff always ready to please. Excellent food and good service. Our room was clean and nicely made up. Beautiful view of the ocean from every balcony in our suite. Housekeeping staff kept the room very clean and replenished with necessities. A great relaxing stay for us and a quiet place far from the maddening crowd but close enough to Playa del Carmen for shopping and fun. Thanks to Carolina, Bere, Bruno, Daniel, Pedro, Jessica, and everyone for making this a great vacation.

Apr 26, 2019 – Rich K – Member

SUNSET MARINA

We experience a beautiful vacation at Cancun and the resort had a lot to do with it. The employees made it smooth and pleasant to talk, navigate and experience the entire trip. They were very helpful. I had problems using my cell phone to contact one of the tours I reserve and the security man lend me his cell phone to make the call. I was very touch by is action. The waiters at the buffet in the morning were so nice and attentive. I felt I connected with them and their cultures. I know it’s their job, but I felt it personal.

Apr 1, 2019 – Venture38600238682 – Member

SUNSET ROYAL

This was our first time visiting this resort and we absolutely loved it! The customer service was above and beyond, the food was fabulous, and beach was beautiful. The beach servers were awesome…kudos to Raul and Emmanuel for being so attentive!

Mar 31, 2019 – Sd4064 – Member

SUNSET FISHERMEN

We just spent our second week-long vacation at Sunset Fishermen Resort and are coming to really love the place. It’s quiet, a 15-minute walk from the hustle and bustle of Playa del Carmen, with a spectacular beach and just-right pool. The apartments are spacious and comfortable. The most special aspect of “Fishermen” is the people who make it special. I want to call out Chef Jaquelin for not just good food but beautiful presentation of interesting cuisine, Nene and Alejandro for creating fun — Spanish lessons, water aerobics (I didn’t participate, but I enjoyed the show), fiesta with Mariachia — Marcial for his continuous assistance throughout our stay (our guardian angel). And so many more lovely people who put in hours of effort to make Fishermen a friendly place.

Apr 2, 2019 – Deb O – Member

SUNSET FISHERMEN

Upon our arrival we were greeted by familiar faces and friends including many of the staff, which was great to see that they are maintaining the staff from year to year. The staff are very friendly and make you feel welcome so your vacation is enjoyable. The maintenance is noticeable and always ongoing, however the speed of doing some things by outside work is sorry to behold. We were there for a month and a new elevator was being installed in one building and when we left it was still not in service. The resort itself is a great place to stay and worth it.

Mar 5, 2019 – ANDREW M – Member

SUNSET ROYAL

Everyone was very friendly & helpful. Check-in was the easiest ever. Alberto was great assisting with any issues or questions throughout the week. Can’t wait to visit this resort again. Going to the 3 other sister resorts for dinners were awesome. Beach was great.

Mar 3, 2019 – Ronald C – Member

HACIENDA TRES RÍOS

My wife and I stayed at the La Herencia part of the resort All Inclussive. The entire staff were always desiring to serve. The butlers made all evening Restaurant reservations and always check on satisfaction of food and service. Once we had very slow service at one of the restaurants and the next day the overall manager of food services was checking with us and really followed through assuring superb service. We routinely had breakfast by room service which was done very well especially by Garriebel who always checked the order prior to delivering assuring warm toasted bagels with fixings for smoked salmon. He would serve a cup of coffee making sure the coffee was hot!

Mar 5, 2019 – 34chuckh – Member

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