Relaxing resort with a great staff.


This was our second time at the Hacienda.we enjoyed our first time so much we wanted to come back. This resort is very well run and well kept up. And the staff is awesome! They are very friendly and eager to please. Some of my favorite employees were Kennedy and Miguel, who took us kayaking down the river. They are a very entertaining couple of guys. They told us about the cenotes on the property and all about the plants and animals living around them. We also had a fun snorkel trip down the river with Diego and Anna. Diego actually remembered me from from my last time. “Hey! That guy with the blue eyes again” they too are very friendly and knowledgeable about everything about the resort. It’s the people like Diego, Anna, Kennedy,Miguel and so many other employees that make staying here feel like staying with friends.
The resort has a lot to offer, the pool complex is very nice. I like the fact they have an adults only pool area that is more quiet and relaxing while the lower pool by the beach is more lively, with music, games, contests and a couple of water slides.
They have enough restaurants to offer a good variety and they do pop ups. For instance, one night the poolside bar was a Brazilian steakhouse. They also offered a good variety of entertainment. A water show at the pool, fire dancers and Mayans outdoors in the main courtyard and Vegas style shows in the theatre. All very well done.
The resort and the grounds are so beautiful one is tempted not to leave. But, if you wish to explore there is a lot to do nearby. There are lots of eco adventure parks close. Xel-Ha snorkel park is our favorite. Playa Del Carmen is a short cab ride away and the area has an abundance of Mayan sites. Tulum, Coba and Chichen Itza are all worth a day trip. Only downside, the main beach, like many beaches in the area is often covered with seaweed. Tip, the beach and sandbar at the river are a nicer place to hang out, as is the beach on the other side of the bridge.
The rooms are nice. Big screen TV, big bathroom and shower. Couch and coffee table, table and chairs for eating room service, mini fridge, coffee maker, (with good coffee) and a room safe.
Overall this place is a very good value and I would Highly recommend it.

Jul 2, 2021 – Q3344WQjona – Member