Let me start by saying this has been the best hotel I have stayed at mostly because of the amazing service provided by the staff. In the lobby we were greeted with a warm welcome every time and they always answered our questions and helped us with all of our needs during our stay we were worried about how to get transportation to the nearby plazas and the lobby and especially the security guard Jose helped us tremendously, our concierge Led was also a great help. We ate a lot in the buffet for both breakfast and lunch and while the food was absolutely amazing we kept coming back for the amazing service provided by Francisco, Satu, Isai, Tony, Carlo, Lupe and especially Gonzalo. If you want to eat spectacular gourmet food to change it up a bit at dinner time I recommend La Vela our waiters Henry and Miguel gave us amazing recommendations for both the food and wine they had available and chef Lorenzo never failed to impress. After dinner if you want to have some fun dancing and singing we definitely recommend seeing the shows which start around 8 pm the best from the animacion team was Adriana she taught us the basic steps for salsa which were very useful for the rest of our time there ;). So even if you don’t know how to dance Adriana and the animacion team will show you how. The room was also clean and everything worked well, the only complaint I have is the Jacuzzi on our balcony did not work and the hot water was a little spotty sometimes but everything else for our stay was amazing.
Apr 28, 2019 – Nicole R – Member