2020 Vacation


Another memorable vacation at Hacienda Tres Rios. We were spoiled by Mauricio and Janelly who handled any request, made reservations for us and met every need. Also, we got special attention from Andy and Isabel as well as Patricia, all experienced Concierges. We so enjoy the many restaurants, all of which have efficient, friendly servers, and the food never disappoints. Juan at Portobello was excellent and took time to answer questions about menu selections and also very knowledgeable about Mexican wine which we prefer; also the supervisor over the servers was extremely good at is job (we don’t know his name), but he went out of his way to make Portobello a favorite experience. Luis at Alebrije was so nice and served us a delicious dinner, and Melody, the hostess, was an added delight. Miguel and Beatrice at Hacienda Grill made lobster night so enjoyable; they are efficient and friendly, making a special meal better than even expected. Nataly, Joachim and Antonio at the Pizzeria were familiar faces and always friendly and helpful. The hostesses and servers at Casa Las Islas are All Top-Notch at breakfast, lunch and dinner. We also enjoyed seeing Ishmael again at the Grill for breakfast as he seems to know what we want.. It was great seeing Filberto and Santiago at the beach and poolside, always working hard to serve drinks; also David and Jorge were onboard too. David, the aqua aerobics instructor, was really good and pushed us just enough, but not over the top. Also, Absalom at the Terrace Bar, took good care of us in late afternoon and at happy hour. Everyone works so diligently in housekeeping, and Darvelia did an excellent job keeping our suite immaculate. Getting a wonderful massage by Alina was so enjoyable and relaxing. We got to meet Erick, Capt. of the porters, and we expressed to him our appreciation for their services. This is our sixth year at HTR, and we have nothing but good things to say about this beautiful resort and all the outstanding staff and personnel at all levels! Steve & Margaret Jackson Kansas City, Missouri USA

Apr 2, 2020 – SJacksonGladstone – Member