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SUNSET MARINA

It was an excellent stay at Sunset Marina we would definitely refer it to our family and friends All over the Continent special mention to the very nice and accommodating staff from the bartender Mr. Mexico absolutely very friendly 👏🏻👏🏻👏🏻. From the Asian cuisine Ms. Pamela & Henry thank you for the hospitality. Mr. Gustavo for taking care of us for the breakfast all the time we really enjoyed our stay. Housekeeping people I salute you thank for always making sure we have clean towels & room. We will surely miss you guys & hope to see you again in the future. Muchos gracias Senoritas & Senoritos. Adios Amigos🤗🤗😘😘😘!!!!

Apr 27, 2022 – Angelheart1973 Member

SUNSET ROYAL

We had a great time while in Cancun and staying at the Sunset Royal Beach Resort! We were only there for a few days and we will be going back. The resort was beautiful and all of the services were great. The beach and pool are awesome, we only had 1 day to spend in the sun with our other activities that we had planned and we had a blast. We spent a few hours on the beach and then headed to the pool where there were several activities including a cooking class, bartending class, music trivia, and pool volleyball. Service was amazing and the activities team were very interactive making it very entertaining and memorable. We will be back for sure!

May 5, , 2022 – Jason S Member

HACIENDA TRES RÍOS

Spending 12 days at HTR in 85-88 degree weather is the ultimate vacation destination for us. We quickly adapt from the Midwest wintry weather to the sunshine, warmth and beauty of a tropical paradise, with outstanding accommodations, delicious cuisine and numerous amenities.
We were greeted by DIANA, our Concierge who arranged activities and dinners for us. And we were so pleased to see JANELLY, GABRIEL and DANIEL again as our Butlers along with CAROLINA’s assistance. They are so fully capable and willing to assist us with all our needs!
A new event this year was the Pairing Dinner experience at Portobello–a six course fabulous dinner, expertly served by SANTOS, ENRIQUE, EDUARDO and DULCI. We’re still talking about how exquisite it was. We were thrilled to be entertained again by CHEF ANGEL at the Hibachi Grill and have a delicious dinner. Brazilian night at Hacienda Grill was another favorite–all their servers are terrific. Dinner at Alebrije is always special and MARICELDA, our server was very attentive.
We enjoy breakfast at Las Casas Islas and often had NEFTALI and CLAUDIO, very efficient servers. Also eating breakfast, lunch and dinner outside at Hacienda Grill always has great selections and ABRIL, the hostess took good care of us as did Servers NEFTALI, JOEL, CLAUDIO and CONCEPCION and FERDINAND at dinner. Of course, NATALY at Il Forno Pizzeria met our needs at lunch. Happy hour drinks at Terrace Lounge were outstanding because of ABSALOM and ROSA’s expertise.
We were so pleased ISAAC was back as Activities Director leading Aquaerobics, Aquagym and Aquazumba along with many other activities. FILIBERTO at the pool bar is so friendly and very diligent and JOAQUIN at the beach was so efficient too.
We loved the renovations made to Kakao Beach with a new gazebo for lounging and swinging over the water is so much fun! Entry into the water is much better, and the beach is vastly improved.
Room service was always timely, and the Porters were welcoming and efficient with our luggage.

Apr 28, 2022 – SJacksonGladstone Member

SUNSET FISHERMEN

We have been members at Fisherman’s since 2006 and love it! We have been about 30 times. The upkeep has been super as well as the upgrades lately. In spite of the Sargassum seaweed, the beach is still good!! We have never had anything but an exceptional time there and look forward to coming back many more times.

Apr 6, 2022 – Dana S Member

SUNSET MARINA

Very happy with all the upgrades at Sunset. Fresh paint, new furniture, repurposing the large former sales office (that’s going to be an awesome space). The staff – they are the backbone of the resort, without them and their fantastic personalities, Marina wouldn’t be as fun. Shout out to the bartenders Raul and Mexico, they make the best drinks! Sophia and Ian are so fun, personable and authentic. They have fun doing their jobs and are very creative. The shows and entertainment is new and refreshing!!! Waiters Zacarias and Erick were attentive and did an excellent job. Pamela has done a fantastic job all the way around with upgrading food and service and made a great surprise for a birthday celebration! Carmen, the lifeguard is new but turned out to be so helpful and caring to guests. Omar and Anna are amazing for their massages! Highly recommended. Front desk staff, all were welcoming and very helpful. Negatives: the pool area desperately needs to be redone, it’s breaking, chipping and cracking. It needs new nonslip modern tile. The pool itself is awesome, but could use a refresh on the tiles and better safety to get into the pool. The worst is the pool restrooms. Although nicely remodeled, they do not work properly and were often disgusting. GET THEM FIXED!!!

Apr 2, 2022 – Cindy A Member

SUNSET ROYAL

This Resort and their sister resorts are amazing. They treat you the way you want to be treated, and better than you could ever image. Their staff is top notch, they all are striving for perfection, and to please you and make sure you are happy and they work amazingly together. They are a well oiled machine, always working hard and making it look like fun, they have longevity there as well, some staff have been there over 20 years, they are happy which keeps their guests happy. The sunrises here are amazing, sand is the softest, water is the prettiest colors of blue/green you have ever seen, nice soft waves the are captivate you. Loved sitting in the chairs under the hatch roofs all day with drinks and food being brought out to you, some of the best days of my life were spent there relaxing and enjoying. The restaurants served delicious food, didn’t even get to try all of the restaurants, maybe 6 of them? All amazing. Loved the sister hotels also which they have a shuttle that runs on the hour. I need to go back asap. Loved!!! Thank you all, til next time.

Apr 5, 2022 – Nicole P Member

SUNSET FISHERMEN

Spacious rooms and very clean. Beautiful soft sand beach without strong undertow. Pools for small kids, older kids and adults.Especially wonderful staff including Juan Arce who will accomplish everything right away. Daniela, yoga and aerobics instructor, is joyful and knowledgeable. Waiters, Bruno and Rigoberto, are attentive and know how to pace your meal just right. Bartenders, Freddy and Wendy, make great drinks including Old Fashions!

Mar 6, 2022 – Nancy D Member

HACIENDA TRES RÍOS

Our first time back to Tres Rios in 7 years and we’re already planning to return next year! Very well maintained, clean and lush. Several changes for the better since our last visit: The main beach seaweed issue that affects most of the Riviera Maya resorts has been mostly resolved, the small beach between the rivers has been developed with an area for members only (and no more blasting dance music, just a beautiful beach with beds and hammocks), a new kids “water park” feature in the main pool keeps the two upper pools quiet and kid-free, more of the nature park is accessible (10 cenotes!) and the excursions (bike, pedal cart, Kayak, snorkeling, Sense, and Segway) are all very well organized and fun. Hector, Tzouali, and Issac were excellent! We are Herencia Club members and our favorite amenity is still the private rooftop bar and hot tubs.
The food, which was always great, is now even better! Kotori now has a hibachi AND a sushi bar. Porto Bello, always a favorite, was even more delicious and fun thanks to David’s flamed Bananas Foster dessert. The seafood pizza at Il Fiorno is a must!
One positive covid-related change is that the one (and only) buffet is behind plexiglass and portions are served at your request. We avoid buffets for sanitary concerns so decided to try it this time – it was excellent, and a great way to beat the lines that can sometimes form for lunch at the other restaurants. The only complaint was that room service can be very slow (2 hours), but we only used it to order a bottle of champagne which they put in the fridge when it finally arrived. With so much to see, do, and enjoy here there’s really no reason to stay in the room anyway. Skip room service and let them serve you. Every staff member we met was friendly and helpful. Alma’s lattes and pastries in the Cafe du Paris were the highlight every morning, as were the desserts and ice cream in the evening, our waiter Luis in Alebrije, and so many others we’d end up naming the entire staff. Overall a great vacation!

Mar 7, 2022 – PeteD25 Member

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