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From design to best practices in eco-tourism, our resorts garner top honors year after year for outstanding performance in all areas of our business and for pushing the boundaries of the hospitality industry. We are also regularly recognized for exceptional customer satisfaction ratings.

Resort y hoteles

RCI Diamond

  • Sunset World Resorts

RCI Gold Crown Resort

  • Sunset Royal Beach Resort – Won for 29 consecutive years
  • Sunset Marina – Won for 25 consecutive years
  • Sunset Fishermen – Won for 22 consecutive years
  • Hacienda Tres Ríos – Won for 12 consecutive years

RCI Excellence in Service

  • Sunset World
  • Hacienda Tres Ríos
  • Sunset Marina
  • Sunset Fishermen
  • Sunset Royal Beach Resort

RCI Premium All-Inclusive

  • Sunset Royal Beach Resort

Certificate of Excellence

  • Hacienda Tres Ríos
  • Sunset Royal
  • Sunset Marina
  • Laguna Suites

Traveler’s Choice

  • Sunset Marian
  • Sunset Fishermen
  • Hacienda Tres Ríos 
  • Sunset Royal 
  • Sunset Marina 
  • Sunset Fishermen 
  • Ocean Spa Hotel 
  • Laguna Suites

Overall-Eco-Friendly “Green” Resort/Hotel for Hospitality – Gold / Silver

  • Hacienda Tres Ríos

Overall-Family Resort/Hotel for Hospitality – Gold / Silver

  • Hacienda Tres Ríos

Overall-Waterfront Resort/Hotel for Hospitality – Gold

  • Sunset Marina

Hotel and Resort – Hospitality Elements – Luxury (Five Star) – Standard Room Design – Gold / Silver

  • Hacienda Tres Ríos – Club La Herencia Suites

Hotel and Resort – Hospitality Elements – Luxury (Five Star) – Penthouse Design – Gold / Silver

  • Sunset Royal – Club Premier Elite Suites

SHARE – Best Marketing Program, Gold

Sunset World – Best Luxury Travel Company in the Yucatan Peninsula

Best Green Sustainable Program within a Resort – Gold

  • Hacienda Tres Ríos

Amenities – Tres Ríos Nature Park & Tours – Gold

  • Hacienda Tres Ríos

Resort Architecture – Silver

  • Hacienda Tres Ríos

Mexico & Central America’s Leading Family Resort

  • Hacienda Tres Ríos

México & Central America’s Leading All-Inclusive Resort

  • Hacienda Tres Ríos

Mexico’s Leading All-Inclusive Resort

  • Hacienda Tres Ríos

Best Green Initiative

  • Hacienda Tres Ríos
Golden Apple Hotel
  • Hacienda Tres Ríos

Chairman’s Club Award

  • Ocean Spa Hotel

Sustainable Hotel Award

  • Hacienda Tres Ríos

Best Project

  • Hacienda Tres Ríos

Green Globe Certification

  • Hacienda Tres Ríos

High Achievement Award

  • Hacienda Tres Ríos
  • Hacienda Tres Ríos
 
  • Hacienda Tres Ríos
 

Best New Property or Major Renovation, Mexico – Editor’s Pick Finalist

  • Hacienda Tres Ríos
  • Hacienda Tres Ríos
 

Regional and National Model for Sustainable Tourism

  • Hacienda Tres Ríos
Rural Accommodation Hacienda Tres Ríos

Marketing & Advertisement​

Travel Weekly Magellan Awards​

Hospitality – Marketing – Promotional Video – Silver

  • Sunset World

Hospitality – Overall – Loyalty Program – Silver

  • Sunset World – SHARE, the Referral Program

Hotel and Resort Marketing – Web Marketing/Advertising – ”Name that Suite” Contest– Silver

  • Hacienda Tres Ríos

Hotel and Resort Marketing – Advertising/Marketing Campaign

  • Hacienda Tres Ríos

Hotel and Resort Marketing – Website

  • Hacienda Tres Ríos

Hotel and Resort Marketing – Print Advertising

  • Hacienda Tres Ríos

Brochure more than 8 pages – Gold

  • Sunset World – Corporate Brochure

Brochure more than 8 pages – Silver

  • Hacienda Tres Ríos

Green initiatives – Promotional Materials – Gold

  • Hacienda Tres Ríos

Logo Design – Sunset World Logo – Silver

  • Sunset World

Logo Design – Club Hacienda Tres Rios – Gold

  • Hacienda Tres Ríos

Marketing Program – Silver

  • Sunset World – SHARE, the Referral Program

New Owner/Membership Package – Silver

  • Hacienda Tres Ríos

Social Media Campaign – Silver

  • Hacienda Tres Ríos

Special Event – Sunset World Pop Culture Fest – Gold

  • Sunset World

Special Event – World Travel Awards – Silver

  • Hacienda Tres Ríos

Specialty Marketing Piece – Silver

  • Hacienda Tres Ríos

Golden Apple Service and Marketing

  • Hacienda Tres Ríos

Best Strategic Partner

  • Sunset World

Best Marketing Team

  • Sunset World – SHARE, the Referral Program

Interactive Media Websites – Gold

  • Sunset World – RCI Website

HOME

DESTINATIONS

  • Cancún
  • Riviera Maya
  • Playa del Carmen
  • Isla Blanca

RESORTS

  • Sunset Royal
  • Sunset Marina
  • Ocean Spa Hotel
  • Laguna Suites
  • Sunset Fishermen
  • Isla Blanca
  • Hacienda Tres Ríos

EXPERIENCES

  • Wellnes Med Spa & Dental Aesthetics
  • Spa Experience
  • Sunset Admiral Yacht Club & Marina
  • Weddings
  • Tours and Transportation
  • Ethos from Farm to Table

CALENDAR OF EVENTS

SHARE the Experience: Reference Program

SUNSET WORLD MAGAZINE

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CONTACT

  • USA & Canada 1 800 986 9359 (Toll Free)
  • México 800 681 6725 (Toll Free)
  • Rest of the world +52 55 8526 4205
  • Whatsapp +52 998 342 7166
  • Monday to Friday 9:00 am - 6:00 pm
  • Saturdays 9:00 am - 2:00 pm

©2022 All content published on this page is property of GRUPO SUNSET. All rights reserved. Web site owned, controlled and operated by GRUPO SUNSET.

Privacy Policy

Privacy Policy

I. Responsible for the protection of your personal data.

Promotora Sunset Beach Club S.A. de C.V., hereinafter referred as Promotora Sunset, with address in Boulevard Kukulcán, kilometer 10 Apple 51, Lote 13-B Zona Hotelera, Zip Code 77500, Cancún Quintana Roo México, is responsible for the collection and use of the personal data required from the vacational member club, in terms of the rules established by the Mexican Federal Law for Data Protection of Private Individuals (Ley Federal de Protección de Datos Personales en Posesión de los Particulares LFPDPPP) as well in the provisions of the articles 1º, 3º and 5º of the General Data Protection Regulation (EU) 2016/679 (GDPR).

II. Data collected and use of the information requested from our customers.

Personal data collected through physical formats in hotels, by telephone, or by electronic means (online) through our websites, will be used to begin, administer and maintain the services offered to our vacational members club.

a) General Data

The general data requested in our forms such as: name, gender, signature, home address, phone number, cell phone number, e-mail, date of birth, job, home city, economic dependents, country, national identity document or passport will be used for the following essential purposes:

  1. Begin providing services that customers contract with the company;
  2. To upload our vacational member club´s information into our systems and database to provide and administer the services contracted;
  3. To create our vacational member clubs´ electronic and paper files;
  4. Carry out the verification of your personal data collected by our Call Center;
  5. To comply with the different laws that regulate our services and activities;
  6. To deal with complaints and inquiries, and to provide our customers with information related to travel reservations or cancellations received by our Call Center;
  7. To confirm, verify, correct and update the personal data;
  8. Carry out the sign of the contract;
  9. To administrate your personal data in the sales room and contracting Area;
  10. To charge for our services and for the collection efforts with respect to receivables that are not paid when due;
  11. To charge for services and programs paid electronically with a credit card;
  12. To charge any additional expenses or fees for extra services contracted, and;
  13. To properly identify our clients as vacational members club or guests.

Additionally, this information can be used for the following non-essential purposes:

  1. a) To send our vacational member club offers, discounts, special fees and other benefits;
  2. b) To improve our holiday offer by sending your information to our business partners;
  3. c) For statistical purposes; and,
  4. d) For promotional and marketing purposes.

b) Financial and Patrimonial Assets Data

The financial and patrimonial data collected such as credit card number, bank account, monthly income and additional incomes, will be used to analyze the financial profile of our vacational members club and customers in order to grant them access to promotions and programs based on their economic characteristics. Furthermore additional information may be required in compliance of Mexican Federal Law to prevent money laundering (Lay Federal para la Prevención e Identificación de Operacions con Recursos de Procedencia lícita LFPIORPI).

According to Mexican Privacy Law, it is required to obtain express consent of guests and customers in order to use and process their financial and patrimonial assets data for the different purposes and uses described above. Therefore in compliance with the law, we will request your express authorization in writing at the moment of the data collection, informing you of the legal consequences of their decision to grant it or not.

III. Data transfer.

The personal data collected by Promotora Sunset can be transferred to companies that help provide some of the goods and services requested by our customers, which is necessary to comply with the provision of services that are contracted, and also can be transferred to companies who elaborate profiles and consumer trends for our vacational members club, therefore it will not be necessary to have the express consent of the owner of the data for this transfer in accordance with Article 37, Section VII of the LFPDPPP, as well as the provision contained in Article 49 of the GDPR.

IV. Use of images.

Promotora Sunset may use, print, reproduce and publish any captured image(s) of partners, vacational members club, guests, beneficiaries, and people referred to in print, electronic media (blogs, private social networks such as Facebook, website), and its broadcasts, in order to document events that are celebrated, such as the delivery of awards and rewards. Be the images captured by Promotora Sunset itself or through external suppliers hired for these activities.

When any image of any guest, partner, family member, client, partner, or referral is going to be used for advertising purposes, their express consent will be required.

V. Restrictions on the use or disclosure of personal data.

Those who wish to limit the use and disclosure of their personal data may sign up for the “do not call list” administered by PROFECO. For more information visit http://rpc.profeco.gob.mx/ or send an email to datospersonales@sunsetworld.net requesting to stop being contacted for these purposes.

VI. Rights of access, rectification, cancellation, and opposition, and withdrawal of consent.

Holders of personal data collected by Promotora Sunset may request access, correction, cancellation, opposition, or withdraw their consent via email to datospersonales@sunsetworld.net.

VII. Online data management.

This section describes the use of your personal data on the following websites:
– www.sunsetworldresorts.com

Cookies: A cookie is information that an Internet portal sends to your computer, which is stored on your hard drive. We may use the information stored in the cookie to facilitate the use of our website.

Social Networks: Information posted by users of social media is subject to the terms established by the social media provider.

VIII. Complaints regarding the use of your personal data.

If you believe your data protection rights have been violated, you can submit a complaint to the National Institute for Access to Information and Data Protection (INAI). For more information visit www.inai.org.mx.

IX. More Information – Privacy Office.

For questions, contact our Privacy Officer at datospersonales@sunsetworld.net.

X. Updates

This Privacy Notice is effective from January 1st of 2012 and may be modified. Updates will be posted on our websites listed in section VII.

Last Updated: June 1st 2020