Security Alert

Important!

Don't fall for scams. Learn how to identify our official channels.

The phenomenon of fraud via calls, emails, SMS messages, or WhatsApp messages is commonplace nowadays and is not exclusive to Sunset World Group. It occurs in various sectors such as banks, department stores, home delivery, airlines, etc. We must be very vigilant.

At Sunset World Group, we have noticed an increase in customer reports about calls, emails, SMS messages, or WhatsApp messages offering packages and promotions related to Sunset World Group or our hotels Hacienda Tres Ríos, Sunset Royal, Sunset Marina, Sunset Fishermen, Ocean Spa, and Laguna Suites. It is worth mentioning that neither Sunset World Group nor Club Sunset offer reservations at other hotel chains such as Nickelodeon or Xcaret.

We want to help you stay protected by sharing important information about these scams

What's going on?

  • Scammers are using new technologies and even artificial intelligence tools to carry out more elaborate scams that are difficult to detect at first glance. 

  • Scammers are offering to book a stay at one of Sunset World Group’s hotels with fake promotions and packages. To sound convincing, they may include personal information obtained from other sources in their communications to make them appear legit. 

  • Some scammers are offering packages to Hacienda Tres Ríos or any of our hotels, posing as representatives of the Kimpton Hotels and Resorts brand or Sunset World Group. 

  • These packages or promotions include extremely low prices, discounts on airline tickets, free park admissions, and other services, all with the goal of convincing you, insisting that you must make a deposit as soon as possible or miss out on the “great opportunity.” 

  • In many cases, they ask you to make this deposit into a bank account that may be in the name of someone outside the company or a third-party company, which is a clear red flag.

Best practices to protect yourself against scams

What should you do?

Please DO NOT make any PAYMENTS OR DEPOSITS. First, confirm the authenticity of the contact at:

  • Please note that Sunset World Group does NOT offer airline tickets or special benefits when traveling on any airline, nor do we accept payments via PayPal or Western Union.

  • When you receive an email that appears to be from Sunset World Group, carefully verify the domain where it’s coming from, as scammers sometimes simply add or remove a letter to confuse you. We only send all email communications from our official domains: o @sunset.com.mx o @sunset.mx

  • If you clicked on a suspicious link, check your credit or debit card statements for unknown charges and immediately contact your bank regarding any unauthorized transactions.

If you want to make a reservation at Sunset World Group’s hotels, we recommend doing so through our official website www.sunsetworldresorts.com or by calling (+52) 998 881 4602 directly.