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Archives: Press Room

Sunset World Group Hotels Confirm to be Prepared for the 2024 Hurricane Season

Cancún, Mexico.- Thanks to a complete Storm and Hurricane Prevention and Attention Program, the Sunset World Group hotels Hacienda Tres Ríos and Sunset Fisherman in the Riviera Maya, Sunset Royal, Sunset Marina, Ocean Spa and Laguna in Cancun announce that they are ready to welcome their members and guests with fully functional facilities and the excellent service that has always characterized them.

Hacienda Tres Ríos is Recognized by World Travel Awards as The Leading Family Resort in Mexico in 2024

Cancún, Mexico.- In a ceremony that took place in Saint Vincent and the Grenadines last July 1, World Travel Awards announced the winners of its prestigious awards in the Caribbean and the Americas, among which Sunset World Group’s Hacienda Tres Ríos hotel stood up as the Leading Family Resort in Mexico. World Travel Awards are known as the “Oscars” of the hospitality industry and annually recognize the most voted tourism developments, services and organizations worldwide in a series of categories.

Sunset World Group Celebrated Its Employees who are Fathers

Cancún, Mexico.– Father’s Day was celebrated in Mexico recently and Sunset World Group did not spare any effort to recognize and thank its employees who are fathers by holding casino evenings for them on June 13, 17 and 20. In them, employees were able to show their skills and luck at roulette, black Jack, poker and many other games, earning points to later exchange them for gifts.

Three Sunset World Group Hotels are Recognized with the 2024 TripAdvisor Travelers’ Choice Award

Cancún, Mexico.- In recent days, TripAdvisor announced that Sunset Royal Beach Resort, Sunset Marina Resort & Yacht Club and Sunset Fishermen Beach Resort of Sunset World Group, once again won the Travelers’ Choice award, placing themselves within the 10% of hospitality companies that obtain excellent reviews on the TripAdvisor platform, becoming the favorites of travelers from all over the world.

Sunset World Group Received the Blue Heart Distinction from the DIF Benito Juárez as a Company Trained in Actions for the Prevention of Human Trafficking

Cancún, Mexico.- On April 12, Sunset World Group received the Blue Heart badge that recognizes it as a company committed to the prevention of human trafficking. Blue Heart is a campaign that the United Nations Office on Drugs and Crime promotes in our municipality through the DIF Benito Juárez (National System for Integral Family Development) and that was launched in 2008 to raise awareness about the crime of human trafficking to reduce the vulnerability of potential victims, informing the population and encouraging their participation with concrete actions to eradicate it.

Sense Adventure Celebrates 24 Years of Being One of the Most Searched For and Praised Activities in Tres Ríos Natural Park

Riviera Maya, Mexico.- Last April 2, Sense Adventure celebrated its 24th birthday by carrying out special activities such as a guided Buddhist meditation and a gratitude ceremony inspired by shamanic traditions. In addition, Sunset World Group offered a charming cocktail celebrating the fact that throughout all these years Sense Advenure has been and continues to be a surprising experience for the group’s members and guests in its Tres Ríos Natural Park in the Riviera Maya.

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Privacy Policy

Privacy Policy

I. Responsible for the protection of your personal data.

Promotora Sunset Beach Club S.A. de C.V., hereinafter referred as Promotora Sunset, with address in Boulevard Kukulcán, kilometer 10 Apple 51, Lote 13-B Zona Hotelera, Zip Code 77500, Cancún Quintana Roo México, is responsible for the collection and use of the personal data required from the vacational member club, in terms of the rules established by the Mexican Federal Law for Data Protection of Private Individuals (Ley Federal de Protección de Datos Personales en Posesión de los Particulares LFPDPPP) as well in the provisions of the articles 1º, 3º and 5º of the General Data Protection Regulation (EU) 2016/679 (GDPR).

II. Data collected and use of the information requested from our customers.

Personal data collected through physical formats in hotels, by telephone, or by electronic means (online) through our websites, will be used to begin, administer and maintain the services offered to our vacational members club.

a) General Data

The general data requested in our forms such as: name, gender, signature, home address, phone number, cell phone number, e-mail, date of birth, job, home city, economic dependents, country, national identity document or passport will be used for the following essential purposes:

  1. Begin providing services that customers contract with the company;
  2. To upload our vacational member club´s information into our systems and database to provide and administer the services contracted;
  3. To create our vacational member clubs´ electronic and paper files;
  4. Carry out the verification of your personal data collected by our Call Center;
  5. To comply with the different laws that regulate our services and activities;
  6. To deal with complaints and inquiries, and to provide our customers with information related to travel reservations or cancellations received by our Call Center;
  7. To confirm, verify, correct and update the personal data;
  8. Carry out the sign of the contract;
  9. To administrate your personal data in the sales room and contracting Area;
  10. To charge for our services and for the collection efforts with respect to receivables that are not paid when due;
  11. To charge for services and programs paid electronically with a credit card;
  12. To charge any additional expenses or fees for extra services contracted, and;
  13. To properly identify our clients as vacational members club or guests.

Additionally, this information can be used for the following non-essential purposes:

  1. a) To send our vacational member club offers, discounts, special fees and other benefits;
  2. b) To improve our holiday offer by sending your information to our business partners;
  3. c) For statistical purposes; and,
  4. d) For promotional and marketing purposes.

b) Financial and Patrimonial Assets Data

The financial and patrimonial data collected such as credit card number, bank account, monthly income and additional incomes, will be used to analyze the financial profile of our vacational members club and customers in order to grant them access to promotions and programs based on their economic characteristics. Furthermore additional information may be required in compliance of Mexican Federal Law to prevent money laundering (Lay Federal para la Prevención e Identificación de Operacions con Recursos de Procedencia lícita LFPIORPI).

According to Mexican Privacy Law, it is required to obtain express consent of guests and customers in order to use and process their financial and patrimonial assets data for the different purposes and uses described above. Therefore in compliance with the law, we will request your express authorization in writing at the moment of the data collection, informing you of the legal consequences of their decision to grant it or not.

III. Data transfer.

The personal data collected by Promotora Sunset can be transferred to companies that help provide some of the goods and services requested by our customers, which is necessary to comply with the provision of services that are contracted, and also can be transferred to companies who elaborate profiles and consumer trends for our vacational members club, therefore it will not be necessary to have the express consent of the owner of the data for this transfer in accordance with Article 37, Section VII of the LFPDPPP, as well as the provision contained in Article 49 of the GDPR.

IV. Use of images.

Promotora Sunset may use, print, reproduce and publish any captured image(s) of partners, vacational members club, guests, beneficiaries, and people referred to in print, electronic media (blogs, private social networks such as Facebook, website), and its broadcasts, in order to document events that are celebrated, such as the delivery of awards and rewards. Be the images captured by Promotora Sunset itself or through external suppliers hired for these activities.

When any image of any guest, partner, family member, client, partner, or referral is going to be used for advertising purposes, their express consent will be required.

V. Restrictions on the use or disclosure of personal data.

Those who wish to limit the use and disclosure of their personal data may sign up for the “do not call list” administered by PROFECO. For more information visit http://rpc.profeco.gob.mx/ or send an email to datospersonales@sunsetworld.net requesting to stop being contacted for these purposes.

VI. Rights of access, rectification, cancellation, and opposition, and withdrawal of consent.

Holders of personal data collected by Promotora Sunset may request access, correction, cancellation, opposition, or withdraw their consent via email to datospersonales@sunsetworld.net.

VII. Online data management.

This section describes the use of your personal data on the following websites:
– www.sunsetworldresorts.com

Cookies: A cookie is information that an Internet portal sends to your computer, which is stored on your hard drive. We may use the information stored in the cookie to facilitate the use of our website.

Social Networks: Information posted by users of social media is subject to the terms established by the social media provider.

VIII. Complaints regarding the use of your personal data.

If you believe your data protection rights have been violated, you can submit a complaint to the National Institute for Access to Information and Data Protection (INAI). For more information visit www.inai.org.mx.

IX. More Information – Privacy Office.

For questions, contact our Privacy Officer at datospersonales@sunsetworld.net.

X. Updates

This Privacy Notice is effective from January 1st of 2012 and may be modified. Updates will be posted on our websites listed in section VII.

Last Updated: June 1st 2020