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Sunset World Group Hotels Receive TripAdvisor’s 2025 Travelers’ Choice Award, Placing Them Among the Top 10% of Hotels Worldwide

Cancún, Mexico – TripAdvisor recently announced that Sunset World Group properties Sunset Marina Resort & Yacht Club, Sunset Fishermen Beach Resort, and Laguna Suites have been recognized with the prestigious 2025 Travelers’ Choice Award, ranking them among the top 10% of hospitality properties worldwide, based on traveler reviews on the platform. Establishments with consistently positive […]

Sunset World Group Presented Its Azúcar Restaurant to the Wedding Planners Association as an Excellent Option for Events and Weddings

Cancún, Mexico – On April 23rd, Azúcar restaurant, located within Sunset Marina hotel, held a cocktail reception with live music. During this event, attendees, members of the Cancún Wedding Planners Association, were able to enjoy the beautiful sunset over the Nichupté Lagoon and the welcoming, spacious facilities of the Azúcar restaurant. The event was attended […]

How Do Timeshares Work and Why Are They Worth It?

Can you imagine having access to dream vacation destinations year after year without the costs and responsibilities of owning a second home? That’s exactly what a timeshare offers. What is a Timeshare? A timeshare is a vacation ownership model where several people share the right to use a property during specific periods of the year. […]

Fraud is Rife, and One of the Most Affected Industries is Vacation Clubs

If you have been a victim of timeshare fraud, you should report the fraud to the FBI’s Internet Crime Complaint Center (IC3) at https://www.ic3.gov and consider filing a criminal complaint with the attorney general’s office in the state where the resort is located. The following steps should be taken: Report the fraud: Contact FBI’s Internet […]

Avoid Time share scam

Time Share Frauds Should I sell my timeshare in Mexico? If you own a timeshare in Mexico and someone contacts you by phone or by email offering to buy it, you should be very careful. They might offer you a very attractive price for it, send you scanned documents to prove their identities and a […]

Club Sunset, From Sunset World, Alerts Against Frauds Commited Through Email or Phone Call

Cancun, Mexico.- At the beginning of February, Sunset World Group announced the launch of a permanent campaign to combat scams, mainly aimed at its members and guests. Through its website and communications, the group updates information on the mechanisms and tools that scammers use, since they are constantly changing and therefore they are difficult to […]

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Privacy Policy

Privacy Policy

I. Responsible for the protection of your personal data.

Promotora Sunset Beach Club S.A. de C.V., hereinafter referred as Promotora Sunset, with address in Boulevard Kukulcán, kilometer 10 Apple 51, Lote 13-B Zona Hotelera, Zip Code 77500, Cancún Quintana Roo México, is responsible for the collection and use of the personal data required from the vacational member club, in terms of the rules established by the Mexican Federal Law for Data Protection of Private Individuals (Ley Federal de Protección de Datos Personales en Posesión de los Particulares LFPDPPP) as well in the provisions of the articles 1º, 3º and 5º of the General Data Protection Regulation (EU) 2016/679 (GDPR).

II. Data collected and use of the information requested from our customers.

Personal data collected through physical formats in hotels, by telephone, or by electronic means (online) through our websites, will be used to begin, administer and maintain the services offered to our vacational members club.

a) General Data

The general data requested in our forms such as: name, gender, signature, home address, phone number, cell phone number, e-mail, date of birth, job, home city, economic dependents, country, national identity document or passport will be used for the following essential purposes:

  1. Begin providing services that customers contract with the company;
  2. To upload our vacational member club´s information into our systems and database to provide and administer the services contracted;
  3. To create our vacational member clubs´ electronic and paper files;
  4. Carry out the verification of your personal data collected by our Call Center;
  5. To comply with the different laws that regulate our services and activities;
  6. To deal with complaints and inquiries, and to provide our customers with information related to travel reservations or cancellations received by our Call Center;
  7. To confirm, verify, correct and update the personal data;
  8. Carry out the sign of the contract;
  9. To administrate your personal data in the sales room and contracting Area;
  10. To charge for our services and for the collection efforts with respect to receivables that are not paid when due;
  11. To charge for services and programs paid electronically with a credit card;
  12. To charge any additional expenses or fees for extra services contracted, and;
  13. To properly identify our clients as vacational members club or guests.

Additionally, this information can be used for the following non-essential purposes:

  1. a) To send our vacational member club offers, discounts, special fees and other benefits;
  2. b) To improve our holiday offer by sending your information to our business partners;
  3. c) For statistical purposes; and,
  4. d) For promotional and marketing purposes.

b) Financial and Patrimonial Assets Data

The financial and patrimonial data collected such as credit card number, bank account, monthly income and additional incomes, will be used to analyze the financial profile of our vacational members club and customers in order to grant them access to promotions and programs based on their economic characteristics. Furthermore additional information may be required in compliance of Mexican Federal Law to prevent money laundering (Lay Federal para la Prevención e Identificación de Operacions con Recursos de Procedencia lícita LFPIORPI).

According to Mexican Privacy Law, it is required to obtain express consent of guests and customers in order to use and process their financial and patrimonial assets data for the different purposes and uses described above. Therefore in compliance with the law, we will request your express authorization in writing at the moment of the data collection, informing you of the legal consequences of their decision to grant it or not.

III. Data transfer.

The personal data collected by Promotora Sunset can be transferred to companies that help provide some of the goods and services requested by our customers, which is necessary to comply with the provision of services that are contracted, and also can be transferred to companies who elaborate profiles and consumer trends for our vacational members club, therefore it will not be necessary to have the express consent of the owner of the data for this transfer in accordance with Article 37, Section VII of the LFPDPPP, as well as the provision contained in Article 49 of the GDPR.

IV. Use of images.

Promotora Sunset may use, print, reproduce and publish any captured image(s) of partners, vacational members club, guests, beneficiaries, and people referred to in print, electronic media (blogs, private social networks such as Facebook, website), and its broadcasts, in order to document events that are celebrated, such as the delivery of awards and rewards. Be the images captured by Promotora Sunset itself or through external suppliers hired for these activities.

When any image of any guest, partner, family member, client, partner, or referral is going to be used for advertising purposes, their express consent will be required.

V. Restrictions on the use or disclosure of personal data.

Those who wish to limit the use and disclosure of their personal data may sign up for the “do not call list” administered by PROFECO. For more information visit http://rpc.profeco.gob.mx/ or send an email to datospersonales@sunsetworld.net requesting to stop being contacted for these purposes.

VI. Rights of access, rectification, cancellation, and opposition, and withdrawal of consent.

Holders of personal data collected by Promotora Sunset may request access, correction, cancellation, opposition, or withdraw their consent via email to datospersonales@sunsetworld.net.

VII. Online data management.

This section describes the use of your personal data on the following websites:
– www.sunsetworldresorts.com

Cookies: A cookie is information that an Internet portal sends to your computer, which is stored on your hard drive. We may use the information stored in the cookie to facilitate the use of our website.

Social Networks: Information posted by users of social media is subject to the terms established by the social media provider.

VIII. Complaints regarding the use of your personal data.

If you believe your data protection rights have been violated, you can submit a complaint to the National Institute for Access to Information and Data Protection (INAI). For more information visit www.inai.org.mx.

IX. More Information – Privacy Office.

For questions, contact our Privacy Officer at datospersonales@sunsetworld.net.

X. Updates

This Privacy Notice is effective from January 1st of 2012 and may be modified. Updates will be posted on our websites listed in section VII.

Last Updated: June 1st 2020