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CONTACTS

Do you have any questions? Please contact us:

Hotels

Cancun

Sunset Royal Beach Resort

Blvd. Kukulcán Km 10 Hotel Zone
Hotel: (+52) 998 881 4500
Reservations:
Tel: +52 (998) 881 4602
Mail: reservaciones@sunset.mx
Mail: reservaciones2@sunset.mx

Sunset Marina Resort & Yacht Club

Blvd. Kukulcán Km 5.8 Hotel Zone
Hotel: (+52) 998 881 4500
Reservations:
Tel: +52 (998) 881 4602
Mail: reservaciones@sunset.mx
Mail: reservaciones2@sunset.mx

Ocean Spa Hotel

Blvd. Kukulcán Km 53.5 Hotel Zone
Hotel: (+52) 998 848 7170
Tel:  +52 (998) 881 4602 ext 328
Mail: reservas@oceanspahotel.com

Laguna Suites

Pok Ta Pok Walk Lot 3,
Hotel: (+52) 998 891 5252
Tel:  +52 (998) 881 4602 ext 328
Mail: reservas@oceanspahotel.com

Riviera Maya

Hacienda Tres Rios Resort, Spa & Nature Park

Carretera Cancun-Tulum Km 54, Tres Ríos
Hotel: (+52) 984 877 2400
Reservations:
Tel: +52 (998) 881 4602
Mail: reservaciones@sunset.mx
Mail: reservaciones2@sunset.mx

Sunset Fishermen Beach Resort

Sunset Fishermen Beach Resort
Bahía Espíritu Santo No. 9,
Mz 25, Lte 19, Playacar Fase 1
Hotel: (+52) 984 873 4950
Reservations:
Tel: +52 (998) 881 4602
Mail: reservaciones@sunset.mx
Mail: reservaciones2@sunset.mx

Experiences

SPA

Hacienda Tres Rios Resort, & Nature Park

Reservations: (+52) 984 877 2400 ext. 7546

Sunset Fishermen Beach Resort

Reservations: (+52) 984 873 4950 ext. 6710

Sunset Royal Beach Resort

Reservations: (+52) 998 881 4500 ext. 6735

Sunset Marina Resort & Yacht Club

Reservations: (+52) 998 881 4500 ext. 775

Ocean Spa Hotel

Reservations: +52 (998) 848 7170 ext. 867

Laguna Suites

Reservations: +52 (998) 891 5252 ext. 3700

email: spa@sunset.com.mx

Office hours from 9:00 am to 5:00 pm

WELLNESS MED SPA

Sunset Royal Beach Resort

Reservations: (+52) 998 881 4666

Hacienda Tres Ríos Resort, Spa & Nature park

Reservations: (+52) 984 877 2400
Email: grupos@sunset.mx
Service hours:
Monday to Friday from 9:00 am to 5:00 pm
Saturday from 9:00 am to 2:00 pm

SUNSET ADMIRAL YACHT CLUB

Boulevard Kukulcán km 5.8 Zona Hotelera
Phone +52 (998) 849 5317
Email: customerayc@sunset.mx
Service hours:
Monday to Friday from 8:00 am to 4:00 pm
Saturday and Sunday from 8:00 am to 3:00 pm

WEDDINGS

Tel. Cancún +52 (998) 881 4602 Ext 326
Tel. Riviera Maya  +52 (984) 877 24 00 ext. 7108
Email: weddings@sunset.mx
Service hours:
Monday to Friday from 9:00 am to 6:00 pm
Saturday from 9:00 am to 1:00 pm

SPARK TRAVEL (Tours and Transportation)

Phone (+52) 998 883 1332 / (+52) 998 883 1333
Service hours:
Monday to Sunday from 8:00 am to 8:00 pm

Sunset World Corporate

Corporate member service

If you are a Club Sunset member, log in to your member portal to access exclusive contact information:

Tel.: +52 (998) 881 8750
WhatsApp: (+52) 998 198 8569
Email: csc@sunset.mx
Service hours:
Monday to Friday from 9:00 am to 6:00 pm
Saturday from 9:00 am to 2:00 pm

RCI Members

RCI for Sunset Royal and Sunset Marina
Tel: +52 (998) 500 2292
Rest of the world: 52 998 500 2292
Email: sunsetrsvcancun@sunset.mx
RCI for Hacienda Tres Ríos and Sunset Fishermen
Tel: +52 (998) 500 2292
Email: sunsetrsvriviera@sunset.mx

Human Resources Department

(+52) 998 881 4500 Ext 4572

coordreclutamiento@sunset.mx

Press and Public Relations

998 287 3502

marcom@sunset.mx
asistente@sunset.mx
Service hours:
Monday to Friday from 9:00 am to 6:00 pm

SHARE the Experience

Tel: +52 (998) 500 2292
www.sharecancun.com

HOME

DESTINATIONS

  • Cancún
  • Riviera Maya
  • Playa del Carmen
  • Isla Blanca

RESORTS

  • Sunset Royal
  • Sunset Marina
  • Ocean Spa Hotel
  • Laguna Suites
  • Sunset Fishermen
  • Sunset Isla Blanca - Future development
  • Hacienda Tres Ríos

EXPERIENCES

  • Wellnes Med Spa & Dental Aesthetics
  • Spa Experience
  • Sunset Admiral Yacht Club & Marina
  • Weddings
  • Tours and Transportation
  • Ethos from Farm to Table

CALENDAR OF EVENTS

SHARE the Experience: Referral Program

SUNSET WORLD MAGAZINE

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  • Saturdays 9:00 am - 2:00 pm

©2022 All content published on this page is property of GRUPO SUNSET. All rights reserved. Web site owned, controlled and operated by GRUPO SUNSET.

Privacy Policy

Privacy Policy

I. Responsible for the protection of your personal data.

Promotora Sunset Beach Club S.A. de C.V., hereinafter referred as Promotora Sunset, with address in Boulevard Kukulcán, kilometer 10 Apple 51, Lote 13-B Zona Hotelera, Zip Code 77500, Cancún Quintana Roo México, is responsible for the collection and use of the personal data required from the vacational member club, in terms of the rules established by the Mexican Federal Law for Data Protection of Private Individuals (Ley Federal de Protección de Datos Personales en Posesión de los Particulares LFPDPPP) as well in the provisions of the articles 1º, 3º and 5º of the General Data Protection Regulation (EU) 2016/679 (GDPR).

II. Data collected and use of the information requested from our customers.

Personal data collected through physical formats in hotels, by telephone, or by electronic means (online) through our websites, will be used to begin, administer and maintain the services offered to our vacational members club.

a) General Data

The general data requested in our forms such as: name, gender, signature, home address, phone number, cell phone number, e-mail, date of birth, job, home city, economic dependents, country, national identity document or passport will be used for the following essential purposes:

  1. Begin providing services that customers contract with the company;
  2. To upload our vacational member club´s information into our systems and database to provide and administer the services contracted;
  3. To create our vacational member clubs´ electronic and paper files;
  4. Carry out the verification of your personal data collected by our Call Center;
  5. To comply with the different laws that regulate our services and activities;
  6. To deal with complaints and inquiries, and to provide our customers with information related to travel reservations or cancellations received by our Call Center;
  7. To confirm, verify, correct and update the personal data;
  8. Carry out the sign of the contract;
  9. To administrate your personal data in the sales room and contracting Area;
  10. To charge for our services and for the collection efforts with respect to receivables that are not paid when due;
  11. To charge for services and programs paid electronically with a credit card;
  12. To charge any additional expenses or fees for extra services contracted, and;
  13. To properly identify our clients as vacational members club or guests.

Additionally, this information can be used for the following non-essential purposes:

  1. a) To send our vacational member club offers, discounts, special fees and other benefits;
  2. b) To improve our holiday offer by sending your information to our business partners;
  3. c) For statistical purposes; and,
  4. d) For promotional and marketing purposes.

b) Financial and Patrimonial Assets Data

The financial and patrimonial data collected such as credit card number, bank account, monthly income and additional incomes, will be used to analyze the financial profile of our vacational members club and customers in order to grant them access to promotions and programs based on their economic characteristics. Furthermore additional information may be required in compliance of Mexican Federal Law to prevent money laundering (Lay Federal para la Prevención e Identificación de Operacions con Recursos de Procedencia lícita LFPIORPI).

According to Mexican Privacy Law, it is required to obtain express consent of guests and customers in order to use and process their financial and patrimonial assets data for the different purposes and uses described above. Therefore in compliance with the law, we will request your express authorization in writing at the moment of the data collection, informing you of the legal consequences of their decision to grant it or not.

III. Data transfer.

The personal data collected by Promotora Sunset can be transferred to companies that help provide some of the goods and services requested by our customers, which is necessary to comply with the provision of services that are contracted, and also can be transferred to companies who elaborate profiles and consumer trends for our vacational members club, therefore it will not be necessary to have the express consent of the owner of the data for this transfer in accordance with Article 37, Section VII of the LFPDPPP, as well as the provision contained in Article 49 of the GDPR.

IV. Use of images.

Promotora Sunset may use, print, reproduce and publish any captured image(s) of partners, vacational members club, guests, beneficiaries, and people referred to in print, electronic media (blogs, private social networks such as Facebook, website), and its broadcasts, in order to document events that are celebrated, such as the delivery of awards and rewards. Be the images captured by Promotora Sunset itself or through external suppliers hired for these activities.

When any image of any guest, partner, family member, client, partner, or referral is going to be used for advertising purposes, their express consent will be required.

V. Restrictions on the use or disclosure of personal data.

Those who wish to limit the use and disclosure of their personal data may sign up for the “do not call list” administered by PROFECO. For more information visit http://rpc.profeco.gob.mx/ or send an email to datospersonales@sunsetworld.net requesting to stop being contacted for these purposes.

VI. Rights of access, rectification, cancellation, and opposition, and withdrawal of consent.

Holders of personal data collected by Promotora Sunset may request access, correction, cancellation, opposition, or withdraw their consent via email to datospersonales@sunsetworld.net.

VII. Online data management.

This section describes the use of your personal data on the following websites:
– www.sunsetworldresorts.com

Cookies: A cookie is information that an Internet portal sends to your computer, which is stored on your hard drive. We may use the information stored in the cookie to facilitate the use of our website.

Social Networks: Information posted by users of social media is subject to the terms established by the social media provider.

VIII. Complaints regarding the use of your personal data.

If you believe your data protection rights have been violated, you can submit a complaint to the National Institute for Access to Information and Data Protection (INAI). For more information visit www.inai.org.mx.

IX. More Information – Privacy Office.

For questions, contact our Privacy Officer at datospersonales@sunsetworld.net.

X. Updates

This Privacy Notice is effective from January 1st of 2012 and may be modified. Updates will be posted on our websites listed in section VII.

Last Updated: June 1st 2020