Press Releases

Sunset World Group Recognized by RCI with Gold Crown Awards and Excellence in Service

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Cancun, Mexico – In a ceremony held on June 2, 2021, RCI once again recognized Sunset World Group’s leadership in the vacation club segment in the Mexican Caribbean by presenting Hacienda Tres Ríos and Sunset Fishermen in the Riviera Maya, and Sunset Royal and Sunset Marina in Cancun, with the 2019-2020 Gold Crown award. In addition, RCI presented the Excellence in Service award to Hacienda Tres Ríos, Sunset Royal and Sunset Marina.

 

All four Sunset World Group hotels have been awarded the Gold Crown award every year since they opened; Sunset Royal for 29 years, Sunset Marina for 24 years, Sunset Fishermen for 21 years and Hacienda Tres Ríos for 13 years. In addition, Sunset Marina and Sunset Royal received the RCI Excellence in Service award for the second time, while Hacienda Tres Ríos received it for the fourth time.

 

Sunset World Group CEO Orlando Arroyo welcomed everyone through video while Annie Arroyo, Corporate Director of Brand and Communication and Martha Richardson, Corporate Director of Operations and the sales managers hosted the ceremony. RCI was remotely represented by Ana Laura Acevedo, Senior Vice President of Business Development and Marketing, and Alejandra Espinosa, Director of Business Development. The managers of the four hotels and their teams were also present remotely.

 

“We are very happy and grateful to receive the Gold Crown and Excellence in Service awards from RCI, especially after going through a particularly difficult year full of challenges. It is encouraging that our RCI partners have presented these awards to Sunset World resorts once again,” said Orlando Arroyo, Sunset World Group CEO,” I want to thank my Sunset World team for closing ranks, being patient and continuing to offer impeccable service during this new and complicated reality,” he added.

 

Ana Laura Acevedo, RCI Senior Vice President of Business Development and Marketing explained, “The resorts that receive the RCI Gold Crown Resort award are benchmarks of superior quality and exceptional service. They achieve high standards in five categories that our members evaluate during a 12-month period. The Excellence in Service award is only presented to resorts with the highest scores in these criteria, and only 10% of the resorts affiliated with RCI receive it.” It is worth noting RCI (Resort Condominiums International) is the most important vacation exchange company in the world.

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Sunset World Group is a family-owned Mexican company and a leader in the hospitality industry, offering authentic and unforgettable vacation experiences in Cancun and the Riviera Maya. It was founded more than 30 years ago and has grown to offer four resorts, world-class travel services, amenities and a diverse network of operational and marketing solutions that focus on providing the best vacation experiences for its Members and guests. From cultural excursions to water sports, the Members of Sunset World are never far from their next great adventure.

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