Club Sunset | Club Hacienda


Maximum Occupancy: 



Contract Number

Member Since: 2006



Welcome to your portal 

It is our pleasure to welcome you. We are pleased to inform you that in your portal you will be able to access all your membership information, check account statements, make payments and reservations and much more. You will also find the latest information about the destination, we will share news about improvements made in the resorts, and you will find the promotions that Sunset World offers you.

Sunset World resorts are ready to reopen

It will be a real pleasure for Sunset World to welcome you back once again.

After a long wait, we are pleased to announce that we are ready to reopen our doors and welcome you home.

During these months we have prepared ourselves to guarantee you a safe vacation with strict, new health protocols, so that all you have to worry about is relaxing and enjoying paradise again.

Our priority will always be your safety and that of our staff, which is why the reopening of our hotels will be carried out gradually.

The first hotel to reopen its doors will be Sunset Royal on June 19, then Hacienda Tres Ríos in the Riviera Maya on July 1.

Safe stays with our Sunset World Safe Stay program

With the commitment to safeguard the well-being and health of Sunset World’s guests, members and staff, during these months apart, we have prepared to make your vacation in Cancún and Riviera Maya safe.

We have been trained with the best available COVID-19 protocol training and have implemented our Sunset World Safe Stay program, which includes more than 150 preventive actions to guarantee a safe environment for everyone.

Safe Stay begins upon arrival at the resort. Before entering, the staff members always go through a sanitizing chamber and wear masks, which will be replaced every four hours.

This program ensures that all public and common areas are sanitized frequently, as well as our rooms, which go through a strict sanitizing process using an electrostatic fogging system.

Rest assured that your next stay will be protected by Sunset World Safe Stay. It has been implemented in all our hotels, so that you can enjoy your vacation with complete confidence.

We are committed to safeguarding the health and well-being of Sunset World’s guests, members and staff. During these months apart, we have prepared so that your vacation in Cancún and the Riviera Maya will be safe.

Introducing exclusive benefits with the memberships that Sunset World has for you

Because Sunset World always want to offer new and memorable experiences to its members, we have created the Admiral Yacht Club Limited Edition and Med Spa memberships, which are the perfect complement for your next vacation.

With the Admiral Yacht Club Limited Edition, you will experience the best of the spectacular Mexican Caribbean and enjoy unique experiences, such as access to our Sunset Admiral Club yacht fleet with world class service on board.

And, to pamper you even more and take your vacation to the next level, Sunset World has created the Med Spa membership, which offers access to a renewing experience. Med Spa offers state of the art aesthetic treatments and exclusive spa benefits.


Safety Tips

Our priorities are your safety and keeping you informed. We share the following safety tips to help you avoid becoming a victim of fraud:

  • Verifying any transaction in the member portal, including confirming your reservation, verifying that your payments have been applied and any other transactions.
  • If you use the Member Portal you will not be a victim of fraud.
  • If you receive a call from Sunset World offering any of the aforementioned promotions, before providing any type of personal information, please hang up and call the Member Service Center to verify the authenticity of the call.
  • Always verify that the email domains you receive on behalf of Sunset World are, and