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HACIENDA TRES RÍOS

I LOVED my stay at this resort. Baloo was my favorite person during my stay. He made my family feel loved and welcomed! 10/10 Definitely would come back! The service and food were amazing. Can’t wait until next time!

Mar 29, 2021 – gracecritchfield – Member

SUNSET ROYAL

I want to start of by saying Sammy Samuel and his staff put the icing on the cake for me. They were very accommodating, helpful, and catered to all my needs. Especially when I don’t know how to speak any Spanish to save my life lol. Just a all around fun and a amazing experience and I didn’t have to leave the hotel unless I wanted to because they provided so much. Thank you Sammy Samuel and his staff.
Joshua Barber

Apr 4, 2021 – X434AUjoshuab – Member

SUNSET FISHERMEN

We had a great time with our family at the Sunset Fisherman resort!! The restaurant served by Bruno, Berc, Rigo, and Karla were fantastic!! Their service was wonderful and the food was great. The activity staff were amazing and there was lots of fun activities. Thanks for all you did!

Feb 6, 2021 – Catherine_USS – Member

SUNSET ROYAL

We went 5 days and 4 nights and I can tell you that it was not enough for us .. from the moment we arrived until the last day the treatment was excellent from the front desk, concierge, butler, trunk, security shofers, and all the staff treated us very well .. especially some people Carlos pool the captain of the restaurant that every day we had a different menu his attention is extraordinary personally I love him he make feel so especial every single night..Jose was our personal waiter, he is very professional and very friendly, Guillermo Mejia from the sales department, very professional and kind , patient and very polite. Sales maneger Alejandro Mcdonel He is a flexible, kind, professional, polite, and respectful person because For all these reasons and more now we are part of this great family called Royal sunset…

Feb 25, 2021 – Compass595711 – Member

HACIENDA TRES RÍOS

We had a fantastic time as always. They have made some good changes to the restaurants. It appears that I have to keep coming up with more to say even though I have said how great this is. I do not understand why I have to have a minimum of 200 characters.

Mar 3, 2021 – mpdinius – Member

SUNSET FISHERMENS

Spent five weeks at this resort and had a great time. Shout out to the following staff that made the visit not only fun but memorable, Freddy, Eric, Abimal were great bartenders. Restaurant staff Rigoberto, Randy, Genarro, Bernice and Guerimo were wonderful. Rachael and Alma were awesome as activities staff. Marciel and Ayselmo were very helpful as doormen and overall finding everything we needed. Absilon was a great lifeguard and took us sailing one evening. The manager of the resort was new this year and although I can’t remember his name he was very involved in the resort and was always helping out wherever needed. Overall awesome staff, very clean resort and a fun place to spend my vacation.

Jan 25, 2021 – Susan B – Member

HACIENDA TRES RÍOS

Awesome resort all around! Upon arrival we were greeted with welcome drinks and given tons information about activities as well as food. The rooms are very nice and clean, the staff was extremely nice and welcoming. The pool areas were a good size, the beach area and nature area were awesome! The cenotes were so cool to swim and kayak in! They had lots of food options that were good, highly recommend the Kotori Asian Grill aswell as the Mexican Restaurant! If you love nature as well as luxury Hacienda Tres Rios in Playa Del Carmen is definitely a resort you should check out!

Feb 8, 2021 – dawson_demant – Member

SUNSET ROYAL

Best vacay experience in a long time. Shout out to the ffg amazing staffs;
Jerson A. from Sale team for doing a great presentation, very respectful and thoughtful.
Ivan H – our majordomo who give an excellent service in taking care of us. He always make us comfortable, and he go beyond and above his call of duty to make us feel pampered every single day.
Raul (reception ) and Mario (waiter) – very friendly and helpful to us.

All staff and crews who do nothing but show care and quality service. Keeping us safe during our stay. Will soon be back for more for sure!!
God bless you all!

Feb 7, 2021 – Rhain20 – Member

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