FAQ’s

At what time should I arrive?

The triathlon begins at 7:00 am, however the highway and access to the hotel close at 5:00 am. We recommend that you arrive before 5:00 am in order to avoid traffic and enter the hotel without problems.

Where can I park?

There are two parking lots inside Tres Ríos Natural Park and both close at 5:00 am. We recommend that you arrive before that hour because they are the only two authorized places to park. It is strictly forbidden to park on the highway. The parking lot is free.

Which category do I belong in?

You can download the announcement, which is in the Inscription section.

Can my family come?

Of course! We will set up a space on the beach where food and beverages will be sold and where your family can accompany you during and after the competition.

What day and time can I pick up my competitor's package and leave my bike in the transition zone

The package pick-up, informational meeting and placement of your bicycle in the transition area will all take place the day before the event. You can pick up your package and leave your bicycle between 2:30 a 7:00 pm.

Where can I register for the Hacienda Tres Ríos Triathlon?

You can register online at www.asdeporte.com or pay cash at the Sunset World Brand and Communication offices in Plaza La Hacienda #43, Blvd. Kukulcán km 7, Cancun Hotel Zone, Q. Roo, México 77500 with Lucía Chale 01 (998) 287 3502

Can I use the pool, restaurants and amenities at the hotel?

Registering for the triathlon does not grant you access to Hacienda Tres Ríos services and facilities. However, if you wish to spend the rest of the day at the hotel and enjoy its facilities you can purchase a day pass at the front desk.

How do we get to the triathlon Start area?

Our staff will assist all participants in getting to the competition area.

Will there be a mechanic in the transition area?

Yes, the day before the triathlon, during package pick-up time, we will have a mechanic on site for any last-minute adjustments you may need so that you get optimum performance during the cycling portion.

Will there be food and beverages sold before and after the Triathlon?

There will be stands set up so that you and your family can purchase food and beverages during and after the competition.

If I sign up online, will I get a confirmation?

If you made your payment online, you will instantly receive an email confirming payment.

Can I stay at the hotel?

Yes. You can make a reservation to stay at Hacienda Tres Ríos. On this page, you will find information about how you can book your stay with special rates for triathletes.